Helpdesk Operations Coordinator

3 days ago


Great Yarmouth, Norfolk, United Kingdom Adecco UK LTD Full time
Job Title: Service Desk Analyst

Location: Great Yarmouth, UK

Description:

Adecco UK LTD is seeking a highly skilled and motivated Service Desk Analyst to join their team. As an IT Service Desk Analyst, you will provide professional 1st line support service to external business users, analyzing, diagnosing, and resolving user problems, as well as general administration duties.

The ideal candidate will be able to work on site 5 days per week and possess excellent customer service skills, adhering to all Service Level Agreements.

Responsibilities:

  • Provide administrative support to the back office and bespoke systems where required.
  • Maintain a high degree of customer service for all support queries.
  • Provide 1st and 2nd Line Support - logging incidents into the service desk system and managing tickets triaged from front-line support.

Salary: £14.00 per hour (PAYE). This role is classified as Inside IR35.

Estimated Salary Range: Based on location and industry standards, the estimated salary range for this role is approximately £29,760.00 - £30,880.00 per annum.



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