Customer Relations and Claims Coordinator

2 weeks ago


Tunbridge Wells, Kent, United Kingdom Phoenix SC Ltd Full time
About the Company

Phoenix SC Ltd is a leading insurance brokerage based in Tunbridge Wells, Kent. Our team is dedicated to providing exceptional customer service and support, working closely with clients to meet their unique needs.

Job Description

We are seeking a highly skilled Customer Care Insurance Advisor to join our team, responsible for providing outstanding customer service and support. The ideal candidate will possess excellent communication and problem-solving skills, with a strong focus on delivering high-quality customer experiences.

Responsibilities
  • Provide top-notch customer service, addressing queries and concerns in a timely and effective manner.
  • Collaborate with colleagues to achieve business objectives, maintaining a positive and productive work environment.
  • Stay up-to-date with industry developments, adhering to FCA and GDPR guidelines to ensure regulatory compliance.
Requirements
  • A commitment to delivering excellent customer service.
  • An excellent telephone manner, with strong verbal and written communication skills.
  • Attention to detail, ensuring accuracy in all interactions.
  • Professionalism and responsibility in handling sensitive customer information.
  • Focused self-motivation, with a patient and tactful approach to challenging situations.
  • Ability to work effectively as part of a team, with enthusiasm for learning and growth opportunities.
  • Strong IT skills, including proficiency in relevant software applications.
What We Offer
  • A competitive annual salary of £24,500.
  • A supportive work environment, with opportunities for career progression and development.
  • A comprehensive benefits package, including holidays and weekend availability.

The successful candidate will possess excellent communication and organizational skills, with a strong focus on delivering high-quality customer experiences.



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