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Guest Service Representative

2 months ago


Birmingham, Birmingham, United Kingdom Aimbridge Hospitality Full time
About Aimbridge Hospitality

Aimbridge Hospitality EMEA is a leading hospitality company that operates over 1,600 hotels and resorts worldwide. We partner with top brands like Hilton, Accor, Marriott, and IHG, as well as independent hotels, to deliver exceptional guest experiences.

Job Summary

We are seeking a highly motivated Guest Service Assistant to join our team at the Staybridge Suites Birmingham. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring a smooth and efficient guest experience, and contributing to the overall success of our hotel.

Key Responsibilities
  • Provide warm and welcoming service to guests from diverse backgrounds
  • Work collaboratively with colleagues to ensure seamless guest experiences
  • Manage guest requests and resolve issues in a timely and professional manner
  • Contribute to maintaining a clean and organized front desk area
  • Participate in ongoing training and development to enhance skills and knowledge
What We Offer

As a valued member of our team, you will enjoy a range of benefits, including:

  • Hotel discounts portfolio-wide
  • Wagestream – access to up to 40% of your pay as you earn it
  • 24/7 access to our employee assistance program
  • Career and lifestyle breaks
  • Volunteer days
  • Paid breaks
  • Starting salary above national minimum wage
About the Role

As a Guest Service Assistant, you will be the first point of contact for many of our guests. Your role will be to create a warm and welcoming atmosphere, ensuring that every guest feels valued and supported throughout their stay. You will work closely with your colleagues to deliver exceptional service and contribute to the success of our hotel.

Requirements

To succeed in this role, you will need:

  • A passion for delivering exceptional customer service
  • A willingness to learn and develop your skills
  • A strong commitment to teamwork and collaboration
  • A positive and friendly attitude
What We're Looking For

We're looking for someone who is passionate about hospitality, has excellent communication skills, and is able to work well under pressure. If you're a team player with a can-do attitude, we'd love to hear from you