Customer Service Representative
3 weeks ago
Job Summary
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at AccorHotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities
- Guest Service
- Provide efficient and friendly service to all guests, responding to their requests promptly and professionally.
- Ensure all guest interactions are positive and productive, resolving any issues that may arise.
- Front Desk Operations
- Manage front desk operations, including check-in, check-out, and room assignments.
- Process guest transactions, including payments and refunds.
- Communication
- Communicate effectively with guests, colleagues, and management, ensuring all information is accurate and up-to-date.
- Use clear and concise language, avoiding jargon and technical terms.
- Teamwork
- Work collaboratively with colleagues to achieve team goals and objectives.
- Support and assist colleagues as needed, ensuring a smooth and efficient service.
Requirements
- Knowledge and Experience
- Knowledge of Opera and experience working in the hospitality industry or similar.
- Good knowledge of IT systems and the ability to learn new systems.
- Skills and Abilities
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple requests.
- Strong problem-solving and conflict resolution skills.
What We Offer
As a Customer Service Representative at AccorHotel, you will have the opportunity to work in a dynamic and supportive team environment, with a focus on delivering exceptional customer service. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.
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