Hotel Guest Services Manager

1 month ago

Birmingham, Birmingham, United Kingdom Staycity Group Full time
Guest Services Manager

We're on an exciting journey, with 32 exceptional properties across iconic European cities. We're looking for a skilled Guest Services Manager to join our team.

About the Role

As a Guest Services Manager, you'll be responsible for ensuring our guests have an exceptional experience. You'll welcome guests, resolve issues, and provide outstanding customer service.

Key Responsibilities
  • Welcome guests and provide a friendly and professional service
  • Monitor and action feedback from guests, surveys, and online reviews
  • Supervise department employees to maintain high standards of service
  • Anticipate and resolve problems to ensure guest satisfaction
  • Deputize for the Front Office Manager as needed
Requirements

We're looking for someone with:

  • Previous management experience of at least 2 years in a similar property
  • Excellent communication skills and a professional appearance
  • A passion for customer service and a self-motivated attitude
  • The ability to motivate and support a team to deliver world-class results
What We Offer

We offer a range of benefits, including:

  • Paid maternity, surrogacy, adoptive, and paternity leave
  • An extra day off for your birthday
  • Discounted rates for overnight stays
  • Flexible working patterns
  • Refer and earn scheme
  • Cycle to work scheme
  • Education Support
  • Volunteer days
  • EAP: Support for you and your family

We're a company that values our employees and wants to support their well-being and development. If you're passionate about delivering exceptional customer service and have the skills and experience we're looking for, we'd love to hear from you.

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