Guest Services Supervisor
2 weeks ago
At The Grand Hotel, Birmingham, we are seeking a skilled Guest Services Supervisor to join our team. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel's high standards are consistently met.
Key Responsibilities:
- Lead the Guest Services team to provide warm, friendly, and generous service to our guests
- Motivate the team to deliver fantastic experiences for our guests, time and time again
- Coordinate the activities of the front desk to ensure efficient operations and excellent guest satisfaction
- Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting
- Be fully conversant in all hotel and local amenities, and be polite, courteous, and helpful to guests at all times
Requirements:
- Strong leadership skills, as demonstrated in a similar role within a front-of-house setting
- A warm and genuine nature, someone who can make people feel at ease
- The ability to confidently, clearly, and politely pass information to all guests
- A positive attitude and the ability to 'make things happen' to achieve or exceed anticipated results
- Highly customer-service oriented
- Fully flexible in their approach to work and able to work shift patterns through weekdays and weekends
Benefits:
- Competitive colleague and friend & family rates for overnight stays at the hotel
- 50% employee discounts on food and beverage at hotel outlets
- Access to our exclusive benefits portal, which includes extensive discounts on retail, travel, and leisure activities
- Employee Referral scheme, get financially rewarded for introducing a friend or family member to our team
- Free meals on duty in our dining facilities
- Access to Hospitality Action, our Employee Assistance programme with 24/7 health and wellbeing support
- Rewards and recognition for living and breathing our company values
- Monthly employee recognition and rewards programme
- Regular team appreciation events, including regular employee parties throughout the year
- Career development opportunities – including access to apprenticeship programmes
- Use of Wagestream financial wellbeing platform, allowing instant access to your pay
- Uniform provided
About Us:
The Grand Hotel, Birmingham is a stunning landmark building in the heart of the city. We offer a unique blend of classic Victorian features and modern style, making us the perfect choice for both business and leisure travelers. Our team is passionate about delivering exceptional guest experiences, and we are committed to providing a warm and welcoming environment for all our guests.
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