Restaurant Supervisor

2 months ago


Birmingham, Birmingham, United Kingdom German Doner Kebab Full time

Job Summary

We are seeking a highly motivated and experienced Supervisor to join our team at German Doner Kebab. As a key member of our Front of House team, you will be responsible for ensuring exceptional guest service, maintaining high standards of quality and cleanliness, and driving sales and profit growth.

Key Responsibilities

  • Lead and manage the Front of House team to deliver outstanding guest service and maintain high standards of quality and cleanliness.
  • Develop and implement strategies to drive sales and profit growth, including upselling and guest care initiatives.
  • Monitor and analyze sales data to identify trends and areas for improvement.
  • Collaborate with the General Store Manager to coordinate all aspects of the Front of House, including stock control and budgeted margins.
  • Train and develop team members to ensure they have the skills and knowledge needed to deliver exceptional guest service.
  • Address guest complaints and take corrective action to resolve issues.
  • Maintain high standards of quality control, hygiene, and health and safety.
  • Perform other duties as designated by Operations Manager due to business demands.

Requirements

  • Proven working experience as Supervisor/Duty Manager within the Food Industry.
  • Demonstrated experience in guest service management.
  • Extensive guest care knowledge.
  • Proficiency in English.
  • Computer literacy and familiarity with POS systems.
  • Strong leadership, motivational and people skills.
  • Financial management skills.

What We Offer

As a Supervisor at German Doner Kebab, you will have the opportunity to work in a fast-paced and dynamic environment, develop your skills and knowledge, and be part of a successful and growing team.


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