Live Operations Director

3 days ago

London, Greater London, United Kingdom Gunzilla Games Full time
About Gunzilla Games

Gunzilla Games is a leading game development studio dedicated to creating immersive and engaging experiences across multiple platforms. With a focus on innovation, creativity, and technical excellence, we strive to deliver high-quality games that captivate players around the world.

About the Job

We are currently seeking a talented and experienced Live Operations Director to lead the establishment of Live Operations for our upcoming all-new AAA Battle Royale 2.0 third person shooter, due for release on PlayStation5, Xbox Series X|S and PC.

Responsibilities
  • Establish Live Operations Concept: Define the concept of Live Operations within the organization, outlining its role, objectives, and the key responsibilities & relationships in supporting and maintaining the game post-launch.
  • Develop Live Operations Strategy: Develop a comprehensive Live Operations strategy, by working closely with the EP and the Live Product Director, that facilitates the smooth & efficient release of ongoing content updates, feature enhancements, community engagement initiatives, and monetization opportunities that will drive player retention and revenue growth.
  • Pre-Launch Planning and Preparation: Collaborate with development, production, QA, marketing, and other relevant departments to ensure that post-launch sustainability and development considerations are integrated into the game's development process well ahead of launch.
  • Build and Lead Live Operations Team: Recruit, hire, and onboard a team of Live Operations professionals, including Live Operations Managers, Release Managers, Data Analysts, and Customer Support Specialists, to support the game's post-launch operations.
  • Define Processes and Workflows: Establish standardized processes, workflows, and procedures for managing Live Operations activities, including content deployment, event scheduling, player feedback collection, and issue resolution.
  • Platform Holder Relationships: Serve as the primary point of contact and relationship manager for first-party platform holders, including Sony PlayStation, Microsoft Xbox, Steam, and Epic Games Store, fostering positive and collaborative partnerships to support the game's release and ongoing service.
  • Post-Launch Servicing and Optimization: Oversee the ongoing servicing and optimization of the game post-launch, including the deployment of regular content updates, balancing adjustments, bug fixes, and feature enhancements to meet player expectations and maintain a competitive edge.
Requirements
  • 4+ years proven experience in Live Operations, game operations, or service management roles within the video game industry, with a track record of success in launching and servicing multiplayer, free-to-play games on PC and console platforms.
  • Experience and understanding of 1st Party release requirements, including PlayStation, Xbox, Steam and Epic stores.
  • Exceptional problem-solving abilities and adaptability in a fast-paced environment.
  • Strong leadership and team-building skills, with the ability to recruit, motivate, and develop high-performing teams in a dynamic and fast-paced environment.
  • Deep understanding of Live Operations best practices, methodologies, and tools, including content management systems, player engagement strategies, monetization models, and player support processes.
  • Excellent analytical and strategic planning abilities, with the capacity to synthesize complex data, identify actionable insights, and drive data-informed decision-making to optimize player experiences and business outcomes.
  • Exceptional communication, collaboration, and stakeholder management skills, with the ability to effectively engage and align cross-functional teams and senior leadership around Live Operations objectives and priorities.

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