Experience Director

5 days ago


Belfast, United Kingdom Divvy Cloud Corp. Full time

At Divvy Cloud Corp., we're on a mission to create a secure digital world for our customers, our industry, and our communities. As an Experience Director, you will strive for customer excellence while working cross functionally to improve customer experiences across their entire journey.

About the Team:

The Customer Experience team is responsible for bringing the Rapid7 customer voice and best practices to the experiences that our customers will have with Divvy Cloud Corp. Working cross functionally to map out customer journeys, program manage experience improvements and consult on what is best for Divvy Cloud Corp. customers with internal teams.

Responsibilities:
  • Host workshops and brainstorming sessions using creative ways of bringing new ideas out of a group
  • Identify potential risk in program work and work with leadership on mitigation plans
  • Previous experience updating and improving internal processes leading to positive customer experiences
  • Developed understanding of project management and business operations
  • Understanding of program management principles and how to apply these to their work

We offer a competitive salary of $80,000 - $110,000 per year, depending on your location and experience.

Here's what you can expect from us:

  • A dynamic workplace where everyone can have the career experience of a lifetime.
  • Ongoing training and development opportunities to help you grow in your role.
  • A collaborative team environment where your ideas are valued and heard.


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