Income Officer

2 months ago


Ludlow, Shropshire, United Kingdom Bromford Full time

About the Role

We are seeking a highly skilled and experienced Income Officer to join our team at Bromford. As an Income Officer, you will play a vital role in ensuring that our customers receive the support they need to manage their income and benefits.

Key Responsibilities

  • Manage a patch of around 1000 homes, developing relationships with customers and providing guidance on benefits and income maximisation.
  • Provide advice and support to customers experiencing difficulties with rent payments, with a focus on tenancy sustainment.
  • Work collaboratively with other departments to come up with solutions and deliver the best customer experience possible.
  • Have a strong understanding of housing benefit, universal credit, and welfare reform legislation.
  • Have excellent communication skills, with colleagues and customers alike, in an engaging and welcoming way.
  • Be a positive attitude and a consistent, engaged team player, proactive and able to prioritise your workload.
  • Have a willingness to find solutions for customers' individual needs, including effectively negotiating repayment arrangements.
  • Have good IT skills, attention to detail, and an excellent work ethic.

About Us

Bromford is a housing association that owns and provides 46,000 homes for people who cannot access market housing. We have a strong balance sheet and plan to build 11,000 homes by 2030. Our 1,800 dedicated colleagues are committed to providing safe, secure, and affordable homes to our customers.

Our Values

We believe that everyone deserves a home that is safe, secure, and affordable. We want our customers to thrive and achieve their goals. We are committed to recruiting, developing, and retaining colleagues who are representative of the diverse communities we work with.

What We Offer

We offer a range of benefits, including a competitive salary, excellent training and development opportunities, and a positive and inclusive work environment. We are a Disability Confident employer and are certified by Great Place to Work as one of the UK's Best Places to Work for Women.


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