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Income Officer

2 months ago

Ludlow, Shropshire, United Kingdom Bromford Full time
About the Role

We are seeking a highly skilled and motivated Income Officer to join our team at Bromford. As an Income Officer, you will play a vital role in ensuring that our customers receive the support they need to manage their income and maintain their tenancies.

Key Responsibilities
  • Manage a patch of around 1000 homes, developing relationships with customers and providing guidance on benefits and income maximisation.
  • Provide advice and support to customers experiencing difficulties with rent payments, with a focus on tenancy sustainment.
  • Work collaboratively with other departments to find solutions and deliver excellent customer service.
  • Have a strong understanding of housing benefit, universal credit, and welfare reform legislation.
  • Be able to communicate effectively with colleagues and customers, and have a positive attitude and a consistent, engaged team player.
What We Offer

We offer a competitive salary and a range of benefits, including a full driving licence and access to a vehicle. We are committed to recruiting, developing, and retaining colleagues who are representative of the diverse communities we work with.

About Us

Bromford is a housing association that owns and provides 46,000 homes for people who cannot access market housing. We have a strong balance sheet and plan to build 11,000 homes by 2030. We take a simple view that nothing is more important to any individual or family than their home, and we exist to provide safe, secure, and affordable homes.

Why Join Us?

We are a proud Disability Confident (Level 2) employer and certified by Great Place to Work as one of the UK's Best Places to Work for Women. We encourage people from all sections of our community to apply for jobs with us, particularly those who have been historically underrepresented in areas of our workforce.