Income Management Specialist

2 weeks ago


Ludlow, Shropshire, United Kingdom Bromford Full time

About Bromford

Bromford is a leading housing association dedicated to providing safe, secure, and warm homes for our community. We are committed to diversity and building an inclusive workplace culture where all colleagues feel valued and respected.

Role Overview

We are seeking a passionate and experienced Income Management Officer to join our dedicated team. In this role, you will play a vital part in ensuring the smooth operation of our income management processes and providing exceptional customer service to our residents.

Key Responsibilities

  • Delivering outstanding customer service to residents by addressing their queries and concerns regarding housing benefits, universal credit, and welfare reform legislation.
  • Managing resident accounts accurately and efficiently, including processing rent payments and arrears.
  • Negotiating repayment arrangements with residents facing financial difficulties, demonstrating empathy and understanding.
  • Collaborating effectively with colleagues across various departments to ensure seamless service delivery.
  • Maintaining up-to-date knowledge of relevant legislation and policies to provide accurate advice and guidance to residents.

Essential Skills and Experience

  • Proven experience in a customer-facing role within the housing sector, preferably with a focus on income management.
  • A comprehensive understanding of housing benefits, universal credit, and welfare reform legislation.
  • Excellent communication and interpersonal skills, both written and verbal.
  • Strong problem-solving abilities and the ability to find creative solutions to individual customer needs.
  • Proficiency in IT systems and a meticulous attention to detail.


  • Ludlow, Shropshire, United Kingdom Vetro Recruitment Full time

    We are excited to present a REWARDING opportunity for a DEDICATED and ADAPTABLE individual to join our team as a Youth Support Specialist. This role is based in a residential service that focuses on the well-being of young individuals.We seek a COMMITTED and ENTHUSIASTIC person who is eager to make a positive impact in the lives of young people. Every day...


  • Ludlow, Shropshire, United Kingdom Vetro Recruitment Full time

    We are excited to present an exceptional opportunity for a DEDICATED and RESILIENT individual to join our team at Vetro Recruitment as a Youth Support Specialist. We seek a PASSIONATE and COMMITTED person who is eager to make a significant impact in the lives of young individuals. No two days are alike in this role, requiring the ability to thrive in a...


  • Ludlow, Shropshire, United Kingdom Vetro Recruitment Full time

    We are excited to present an exceptional opportunity for a DEDICATED and RESILIENT individual to join our team at Vetro Recruitment as a Youth Care Residential Support Specialist. We seek a COMMITTED and PASSIONATE person who is eager to make a meaningful impact in the lives of young individuals. This role is dynamic and requires adaptability, as no two days...


  • Ludlow, Shropshire, United Kingdom Applegreen UK (Petrogas Group UK Ltd) Full time

    Subway Food Service Specialist - (weekend availability required)POSITION OVERVIEWDeliver exceptional service to customers in a welcoming and prompt mannerAssemble food products in accordance with established guidelinesEnsure the cleanliness and safety of the food preparation areaKEY RESPONSIBILITIESProvide outstanding customer interaction while adhering to...


  • Ludlow, Shropshire, United Kingdom We Are With You Full time

    Position Overview As a Substance Misuse Support Specialist, your role will involve offering guidance and assistance to individuals facing challenges related to substance use. You will manage your own client portfolio, collaborating with our team and other social care entities to determine the best ways to provide support. Together with your clients, you...


  • Ludlow, Shropshire, United Kingdom mfg Solicitors LLP Full time

    About the RoleWe are seeking an experienced Private Client Solicitor, ideally with 7+ years' PQE and working at Partner or Senior Associate level, to join our Ludlow office.Key ResponsibilitiesManage a varied and complex portfolio of private client work, including Lasting Powers of Attorney (LPAs), wills, estate administration, creation of trusts, and tax...


  • Ludlow, Shropshire, United Kingdom mfg Solicitors LLP Full time

    About the RoleWe are seeking an experienced Private Client Solicitor, ideally with 7+ years' PQE and working at Partner or Senior Associate level, to join our Ludlow office.Key ResponsibilitiesManage a varied and complex portfolio of private client work, including Lasting Powers of Attorney (LPAs), wills, estate administration, creation of trusts, and tax...


  • Ludlow, Shropshire, United Kingdom Clockwork Organisation Ltd ta Travail Employment Full time £35,000

    Administrative Coordinator & Production Support Permanent PositionClockwork Organisation Ltd t/a Travail Employment is excited to announce an opportunity for an Administrative Coordinator & Production Support role. The ideal candidate will possess exceptional organizational abilities and demonstrate flexibility while managing various projects. A strong team...


  • Ludlow, Shropshire, United Kingdom mfg Solicitors LLP Full time

    We are seeking a highly skilled and experienced Private Client Solicitor to join our team at mfg Solicitors LLP. As a Partner or Senior Associate, you will be responsible for managing a complex portfolio of private client work, including Lasting Powers of Attorney, wills, estate administration, creation of trusts, and tax planning matters.Key...


  • Ludlow, Shropshire, United Kingdom mfg Solicitors LLP Full time

    We are seeking a highly skilled and experienced Private Client Solicitor to join our team at mfg Solicitors LLP. As a Partner or Senior Associate, you will be responsible for managing a complex portfolio of private client work, including Lasting Powers of Attorney, wills, estate administration, creation of trusts, and tax planning matters.Key...

  • Nurse Specialist

    2 days ago


    Ludlow, Shropshire, United Kingdom CarePro Ltd UK Full time

    Job Opportunity for Experienced Staff NursesWe are seeking a dedicated and skilled Staff Nurse to join our team at CarePro Ltd UK. As a Staff Nurse, you will play a vital role in providing high-quality patient care and contributing to the success of our organization.About the RoleProvide exceptional patient care and support to patients with diverse needs and...

  • Nurse Specialist

    3 days ago


    Ludlow, Shropshire, United Kingdom CarePro Ltd UK Full time

    Job Opportunity for Experienced Staff NursesWe are seeking a dedicated and skilled Staff Nurse to join our team at CarePro Ltd UK. As a Staff Nurse, you will play a vital role in providing high-quality patient care and contributing to the success of our organization.About the RoleProvide exceptional patient care and support to patients with diverse needs and...


  • Ludlow, Shropshire, United Kingdom Kier Group Full time

    About the Role:We are seeking a highly skilled and experienced Site Agent to join our team at Kier Group. As a Site Agent, you will play a key role in the supervision of site activities and workforce on capital projects within the water industry.Key Responsibilities:Lead a team of subcontractors to deliver work safely without environmental incidents and to...


  • Ludlow, Shropshire, United Kingdom mfg Solicitors LLP Full time

    About the RoleWe are seeking an experienced Private Client Solicitor to join our team at mfg Solicitors LLP. As a Senior Private Client Solicitor, you will be responsible for managing a varied and complex portfolio of private client work, including Lasting Powers of Attorney, wills, estate administration, creation of trusts, and tax planning matters.Key...


  • Ludlow, Shropshire, United Kingdom mfg Solicitors LLP Full time

    About the RoleWe are seeking an experienced Private Client Solicitor to join our team at mfg Solicitors LLP. As a Senior Private Client Solicitor, you will be responsible for managing a varied and complex portfolio of private client work, including Lasting Powers of Attorney, wills, estate administration, creation of trusts, and tax planning matters.Key...


  • Ludlow, Shropshire, United Kingdom mfg Solicitors LLP Full time

    About the RoleWe are seeking an experienced Private Client Solicitor to join our team at mfg Solicitors LLP. As a senior member of our Private Client department, you will be responsible for managing a complex portfolio of private client work, including Lasting Powers of Attorney, wills, estate administration, trust creation, and tax planning matters.Key...


  • Ludlow, Shropshire, United Kingdom Shropshire Community Health NHS Trust Full time

    Job SummaryShropshire Community Health NHS Trust is seeking a highly skilled Radiographer to join our community team. The successful candidate will be responsible for providing an efficient and effective diagnostic imaging service to the community of south Shropshire.Main ResponsibilitiesWork autonomously to image patients attending the radiology department,...


  • Ludlow, Shropshire, United Kingdom Shropshire Community Health NHS Trust Full time

    Job SummaryShropshire Community Health NHS Trust is seeking a highly skilled Radiographer to join our community team. The successful candidate will be responsible for providing an efficient and effective diagnostic imaging service to the community of south Shropshire.Main ResponsibilitiesWork autonomously to image patients attending the radiology department,...


  • Ludlow, Shropshire, United Kingdom CareTech Group Full time

    We are seeking a highly skilled and dedicated Team Leader to join our Children and Young People's Services team at CareTech Group. As a Team Leader, you will play a vital role in ensuring the highest possible standards and outcomes for the children and young people in our care.Key Responsibilities:Lead and manage a team of staff to deliver high-quality care...

  • Team Leader

    4 days ago


    Ludlow, Shropshire, United Kingdom CareTech Group Full time

    We are seeking a highly skilled and dedicated Team Leader to join our Children and Young People's Services team at CareTech Group. As a Team Leader, you will play a vital role in ensuring the highest possible standards and outcomes for the children and young people in our care.Key Responsibilities:Lead and manage a team of staff to deliver high-quality care...