Residence Coordinator

6 days ago

Oxford, Oxfordshire, United Kingdom EF Education First Full time
About the Role

We are seeking a highly motivated and customer-focused Residence Coordinator to join our team at EF Education First in Oxford. As a key member of our Residence Team, you will play a vital role in ensuring the welfare and satisfaction of our international students.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to our students, responding to their queries and concerns in a timely and professional manner.
  • Team Collaboration: Work closely with the Residence Manager and other team members to ensure a smooth and efficient operation of the residence.
  • Emergency Response: Participate in the on-call rota and respond to emergencies in a calm and professional manner.
  • Student Support: Assist students with general enquiries, provide support with curfew checks, and address concerns with relevant school staff.
  • Quality Assurance: Ensure high standards of rooms and quality of service are maintained, and report any issues or concerns to the Residence Manager.
  • Safeguarding: Ensure safeguarding and fire safety procedures are in place and concerns are shared with relevant school staff.
Requirements
  • Flexibility: Be flexible and adaptable in a fast-paced environment, with a willingness to work varied shifts and hours.
  • Customer Focus: Demonstrate a customer-focused approach, with excellent communication and interpersonal skills.
  • Problem-Solving: Be able to remain calm under pressure and diffuse potentially difficult situations.
  • Attention to Detail: Maintain attention to detail and ensure accuracy in all aspects of the role.
  • Clear DBS Check: Hold a clear DBS check and be able to provide two professional references.
About EF Education First

EF Education First is a global leader in international education, with a mission to open the world through education. We offer a dynamic and supportive work environment, with opportunities for professional development and career advancement.

We are committed to safeguarding and promoting the welfare of children and adults, and expect all staff and volunteers to share this commitment.

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