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Reception Team Lead
1 month ago
About the Opportunity
Meliá White House is seeking a skilled Reception Supervisor to join our team. In this role, you will be responsible for overseeing the daily operations of the front desk, ensuring that all guests receive exceptional service and that all staff members are knowledgeable and attentive.
Key Responsibilities:
- Supervise and coordinate the activities of the front desk team, ensuring that all duties are completed efficiently and effectively.
- Ensure that all guests are provided with a warm and welcoming experience, and that their needs are met in a timely and professional manner.
- Monitor and maintain the front desk area, ensuring that it is clean, organized, and well-stocked.
- Assist with the implementation of new policies and procedures, and provide training to front desk staff as needed.
- Communicate effectively with other departments, including housekeeping and concierge, to ensure seamless operations.
Requirements:
- Minimum 1 year of experience as a supervisor in a related industry.
- Fluency in English.
- Spanish knowledge preferable.
- Knowledge of the Opera system.
We Offer:
- Competitive salary.
- Holidays: 28 days' holiday including 8 public holidays.
- Contributory pension scheme.
- Refer a friend bonus: £500 (subject to successfully completed 6 months' probation).
- Discounted dental and health cover with HSF.
- Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets).
- Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform.
- Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules).
About Meliá White House
Meliá White House is a modern and elegantly newly refurbished hotel exceptionally located next to Regent's Park, within a short walk from the world-renowned shopping streets of Oxford Circus & Regents Street. We offer a range of amenities and services to ensure that our guests have a comfortable and enjoyable stay.
Why Join Us?
Meliá White House is a company that values its employees and offers a range of benefits and opportunities for career growth. We are committed to providing a positive and inclusive work environment, and we believe that our employees are the key to our success.
