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Customer Experience Support Specialist

2 months ago

Glasgow, Glasgow City, United Kingdom Trespass Full time
Job Description

Job Title: Customer Experience Support Administrator

Reports to: Customer Experience Manager

Location: Office based

Salary: Competitive

Job Overview:

We are seeking a highly skilled and experienced Customer Experience Support Administrator to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our customers.

Key Responsibilities:

  • Provide excellent customer service and support to customers via phone, email, and other communication channels.
  • Handle customer complaints and issues in a professional and timely manner.
  • Process customer returns and exchanges, and resolve any related issues.
  • Work closely with the customer experience team to identify and implement process improvements.
  • Develop and maintain strong relationships with customers to ensure high levels of customer satisfaction.
  • Collaborate with other teams to ensure seamless customer experience across all touchpoints.

Requirements:

  • Excellent communication and interpersonal skills.
  • Proven experience in a customer service role, preferably in an e-commerce environment.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and problem-solving skills.
  • Proficiency in MS Excel and content management systems.
  • Ability to work independently and as part of a team.
  • Flexibility to adapt to changing priorities and deadlines.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Access to our Employee Assistance Programme.
  • Corporate discounts for you, your friends, and family.