Service Coordinator

2 months ago


Southampton, Southampton, United Kingdom Trane Technologies Full time
Job Title: Service Coordinator - Logistics and Remedial

At Trane Technologies, we're committed to creating innovative climate solutions for a sustainable world. As a Service Coordinator - Logistics and Remedial, you'll play a crucial role in providing exceptional customer service and support.

Key Responsibilities:
  • Proactively handle high-volume incoming calls to ensure timely resolution of customer inquiries.
  • Schedule service technicians' work orders for quoted and warranty attendance, ensuring maximum productivity and customer satisfaction.
  • Build and maintain strong relationships with customers, acting as a trusted point of contact for their service needs.
  • Collaborate with the Service, Sales, and Operations teams to share key customer insights and drive business growth.
  • Process invoices and Purchase Orders within approved limits, ensuring timely and accurate financial transactions.
  • Generate regular reports on completed invoiced work orders, providing valuable insights for business improvement.
  • Foster strong relationships with customers through exceptional customer service, ensuring their needs are met and exceeded.
  • Support service technicians with delivery and collections of refrigerants, parts, site clearance, water sample returns, and van stock management.
  • Communicate updates and drive continuous improvement with supervisors, technicians, and customers.
Requirements:
  • Proven experience in a customer care or service support role.
  • Strong knowledge of customer service principles and excellent interpersonal skills.
  • Effective communication skills and analytical thinking abilities.
  • Proficiency in using customer service software and MS Office Suite.
  • Knowledge of manufacturing industry an advantage.
What We Offer:
  • Competitive salary and benefits, including pension, healthcare, life insurance, and wellbeing platforms.
  • A fast-paced working environment with an excellent working culture and community.
  • A structured induction plan with continued learning and development opportunities.
  • A key role where you can make a direct contribution to our business.

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