Senior Club Operations Manager
3 weeks ago
About THG Experience
A global leader in luxury experiences, THG Experience is a pioneering force in the industry. We thrive on creating exceptional moments that leave a lasting impact. At the heart of this vision is our team of dedicated professionals who drive our mission forward.
Our Team
Our team is comprised of talented individuals who share a passion for delivering world-class experiences. With a diverse range of skills and expertise, we work together to bring our vision to life. As a General Manager, you will be part of this dynamic team, contributing your unique perspective and skills to our collective success.
The Role
We are seeking an exceptional General Manager to lead our team at THG Experience. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our luxury club. This will include managing all operational departments, driving revenue growth, and ensuring the highest standards of service delivery.
Key Responsibilities
- Lead and inspire the team to deliver exceptional service experiences
- Oversee the day-to-day activities of the club, including F&B, kitchen, spa, gym, padel, and memberships
- Work with wider THG teams to develop new concepts and integrate THG brands into our offering
- Collaborate with finance to drive profitable business growth
- Ensure the smooth operation of the club, adhering to health and safety regulations and compliance standards
- Develop and execute member events with the marketing team
- Maximize member satisfaction through high standards and consistency in every department
- Own the P&L and implement initiatives to drive secondary spend
- Identify training gaps and develop solutions to evolve the team
- Project manage refurbishments and new offerings with senior management
Requirements
- Extensive experience as a General Manager in a 5-star environment, preferably within a health club setting
- Commercially astute with a proven track record of growth and improvement
- Experience of managing all operational departments, with a focus on delivering exceptional service
- A proven background of maintaining high standards and driving team performance
- An excellent communicator, with the ability to inspire and motivate the team
- Experience leading and inspiring a team to deliver exceptional guest experiences
THG is committed to creating a diverse and inclusive environment. We welcome applications from all sections of the community.
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