Service Delivery Governance Specialist

2 days ago


Manchester, United Kingdom Vermelo RPO Full time

Vermelo RPO is seeking an experienced Service Delivery Governance Specialist to join our team. This role will be responsible for embedding control and governance processes to protect and improve service delivery.

The estimated salary for this position is $60,000 - $80,000 per annum, depending on experience.

About the Role:

This role requires a broad range of skills and experience in Service Management process. You will need to have the ability to understand current and future business needs, and to ensure service impact is kept to a minimum through Major Incident, Change, IT Service Continuity, Disaster Recovery, Problem, Configuration and Risk Management processes.

  • You will collaborate with operations teams to identify and resolve the root causes of service performance failures, and drive service improvements.
  • You will evaluate and manage the smooth transition of change into live service.
  • You will assist in maintaining the Service Catalogue and Service Level Framework.

Requirements:

  • Specialist experience in Change Management, Major Incident, IT Service Continuity, Disaster Recovery, Risk Management, Service Reporting, Problem Management.
  • Experience in governing the Problem, Change, IT Service Continuity, Transition, and Risk management processes and artifacts.
  • Ability to communicate effectively with project managers and 3rd party suppliers.


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