IT Service Delivery Specialist

2 days ago


Manchester, United Kingdom Focustechs Full time
Job Title: IT Service Delivery Specialist

Location: Skelmersdale, Wigan & Working from Home

We are seeking a highly motivated technical person with strong communication skills and some experience within the technical support arena to join our fast-growing consulting businesses. As an IT Service Delivery Specialist, you will be responsible for providing best-in-class customer service delivery. You will assist clients with frontline support over all channels, maintaining Best in Class Customer Service Delivery, and managing all service tickets to defined processes.

The ideal candidate will have strong communication and interpersonal skills, a full driving licence and vehicle, 1+ years in an IT Service Desk support role, knowledge and experience of Windows 10/11 and Office 365 applications, and knowledge and experience of supporting workstation hardware. The salary range for this position is £25,000 - £32,000 per annum.

Responsibilities:
• Assist clients with frontline support over all channels.
• Maintain Best in Class Customer Service Delivery.
• Maintain telephone standards to defined KPI's.
• Manage all service tickets to defined processes.
• Gain and maintain core qualifications in line with your personal training plan.
• Maintain and improve quality standards with continuous improvement functions.

Benefits:
• Flexible mobile working
• Fully supplied office drinks and snacks
• Free on-site car parking
• Regular team social events.

This is a fantastic opportunity to join a fast-growing company and contribute to delivering best-in-class customer service.

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