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Technical Support Specialist – Print Solutions

2 months ago

Macclesfield, Cheshire East, United Kingdom Taylor Higson Full time

Technical Support Specialist – Print Solutions

We are collaborating with a prominent provider of printing and finishing solutions as they seek to enhance their technical support division.

In this position, you will serve as the initial point of contact, delivering technical troubleshooting support to clients through phone and online channels.

Your responsibilities will include assisting end users in resolving electrical, mechanical, and printing-related challenges, as well as coordinating with field service engineers for on-site visits when necessary, ensuring exceptional service throughout the process.

This role is ideal for individuals with a technical background who can interpret machinery diagrams and schematics, possessing knowledge of common issues related to production printing equipment—perhaps a former field service engineer or demonstrator looking to minimize travel.


Key Responsibilities

  • Delivering remote technical support to end users for various machinery, including printing presses and finishing equipment, along with managing warranty claims
  • Collaborating with the service team to organize and schedule machinery installations, commissioning of new equipment, or arranging on-site repairs
  • Managing parts orders and coordinating their delivery
  • Documenting all processes meticulously using the company's client management systems
  • Occasional travel to client sites to assist with technical troubleshooting

Candidate Profile

  • Strong technical skills with the ability to troubleshoot mechanical and electrical issues
  • Proficient in reading and interpreting electrical schematics, pneumatic diagrams, and mechanical drawings
  • Computer literate, with proficiency in Office, Outlook, Excel, and CRM systems
  • Exceptional client management and customer service abilities
  • Meticulous attention to detail
  • Electrically or mechanically qualified, or possess hands-on experience equivalent to a similar role
  • Valid UK driving license with a willingness to travel occasionally to client locations for troubleshooting

Compensation & Benefits

Depending on experience, a competitive salary of up to £40,000 will be offered, along with pension contributions, holiday allowance, on-site parking, and additional benefits.

The organization is a global entity that frequently promotes from within, making this an excellent opportunity for those seeking a workplace that values hard work and a desire for growth and advancement.