Customer Service Representative

1 week ago

Londonderry, United Kingdom AXA Group Full time

We're expanding our team at AXA and seeking talented individuals to fill our Customer Service Representative role.

As a Customer Service Representative, you'll be the main point of contact for AXA customers, providing a friendly and flexible service. We're proud to offer a competitive starting salary, generous holiday allowance, wellbeing support, and the opportunity to learn and develop in a global company.

Key responsibilities include answering phone calls from customers, updating vehicle details, renewing policies, and helping with queries. You'll use your judgement to determine the best solution to a problem, putting the interests of our customers at the heart of every decision.

We're committed to wellbeing and work-life balance, with flexible working arrangements and a rotational schedule. Our phone lines are open 8am-8pm Monday to Friday and 9am-5pm Saturdays and Bank Holidays. You'll be fully supported in your role, with induction and training from specialist trainers.

What we're looking for:

  • No previous experience is required, but a customer-facing background or strong team player skills are beneficial.
  • You should have a friendly and approachable manner, a genuine desire to help others, and excellent organisation and time management skills.
  • Advanced written and verbal communication skills are essential, as is the ability to navigate multiple applications.
  • 5 GCSEs at Grade A-C, including Maths and English, are required.

We're an equal opportunities employer and welcome applications from all backgrounds. Our rewards package includes a competitive salary, annual bonus, contributory pension scheme, life assurance, and generous annual leave.

At AXA, we're proud to support the needs of our employees and are happy to discuss flexible working arrangements. We're committed to equal opportunities and welcome applications from all backgrounds, without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability, or any other legally protected status.

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