Administrative Support Specialist
11 hours ago
We are currently seeking an experienced Executive Assistant to join our client's senior management team in Amersham. This role will involve facilitating departmental operations, managing escalations, coordinating meetings, and providing administrative support to ensure smooth day-to-day operations.
Key Responsibilities:- Facilitate the Head of Departments by running regular stand-ups, ensuring briefing items, and preparing accordingly.
- Manage the Escalations queue and handle the lifecycle of Escalations from triage to resolution.
- Ensure Escalations are assigned to the relevant person and handled promptly.
- Triage where required, ensuring urgent Escalations get prompt attention.
- Handle Escalations yourself where possible (e.g., client complaints, process gaps).
- Schedule relevant people for stand-ups.
- Ensure any preparation is identified and completed ahead of the meeting.
- If required, attend meetings to take notes and identify follow-up actions.
- Ensure any follow-up actions are completed.
- Inbox and Calendar Management.
- Help arrange "clinic" timeslots for directors/seniors to spend time in the office with the general team.
- Keeping timelines & deliverables on track and holding stakeholders accountable.
- R&D-working with the Project Manager to help manage tasks assigned and keep things moving.
- Building relationships with key partner contacts.
- Being the 'go-to' person for when we have questions, major issues or Escalations.
- Help build internal knowledge around vendors, assisting with commercials as required.
- At least 5 years' experience in EA roles.
- Experience in project management.
- Be fully proficient in Microsoft Office and have strong Excel experience.
- Experience working in a fast-paced business.
If you are interested in this opportunity, please apply or contact Corinne at Pertemps.
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