Membership Administrator
4 weeks ago
Job Title: Membership Administrator
Job Summary:
We are seeking a highly organised and customer-focused Membership Administrator to join our team at Membership Bespoke. As a key member of our administration team, you will be responsible for providing exceptional support to our members, customers, and the public.
Key Responsibilities:
- Process membership subscriptions, including online payments, credit and debit cards, cheque and bank transfer.
- Respond to queries from members, customers, and the public, acting as a first point of contact for all telephone enquiries.
- Send out diploma confirmation letters and process examination results.
- Assist with the membership renewal process and send out notifications and reminders via Dotmailer.
- Ensure that appropriate guidance and policy advice is provided to advisors and College assessors.
Requirements:
- Experience of administration and excellent customer service skills.
- Excellent organisational skills, methodical approach to planning, and attention to detail.
- Ability to use own initiative and problem-solving skills.
- Excellent verbal and written skills and IT literacy.
How to Apply:
To register your interest in this role, please send your CV and indicate your notice period.
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