Customer Support Advocate

4 days ago


Perth, Perth and Kinross, United Kingdom Aviva Full time
About the Team

We are a dynamic and supportive team, committed to delivering exceptional customer service. As a Customer Support Advocate, you will play a key role in helping us achieve this goal. You will be responsible for managing a portfolio of customer claims, providing expert advice and guidance, and ensuring that all claims are processed efficiently and effectively.

The ideal candidate will have excellent communication skills, both written and verbal, and be able to build strong relationships with customers. You will also have strong problem-solving skills and be able to negotiate and influence outcomes in a fair and transparent manner.

Key Responsibilities:

  • Manage a portfolio of customer claims, ensuring timely and efficient resolution.
  • Provide expert advice and guidance to customers, brokers, and internal teams.
  • Build strong relationships with customers, brokers, and internal teams to ensure effective communication and collaboration.
  • Negotiate and influence outcomes in a fair and transparent manner.

We offer a competitive salary between £23,900 to £27,300, depending on location, skills, experience, and qualifications. In addition, you will receive a range of benefits, including a generous pension scheme, 25 days' holiday plus bank holidays, and up to 40% discount on Aviva products.



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