Collections Specialist

4 days ago


Rochdale, Rochdale, United Kingdom Optimise Talent Ltd Full time

Job Summary:

We are seeking a highly skilled and experienced Collections Specialist to join our team at Optimise Talent Ltd. As a Collections Specialist, you will play a critical role in resolving customer financial difficulties and ensuring a positive experience for our clients.

Key Responsibilities:

  • Provide exceptional customer service to customers experiencing financial difficulties, handling inbound and outbound calls, emails, and other forms of correspondence.
  • Identify and agree on appropriate and fair solutions for customers, considering their individual circumstances and potential vulnerability.
  • Guide and support each customer to ensure the best and most effective customer experience.
  • Adhere to all aspects of Treating Customers Fairly, consistently demonstrating the company's values and behaviors.

Requirements:

  • Proven experience in a collections environment, with a strong track record of success.
  • Ability to adapt to change and willingness to embrace and implement new ideas.
  • Strong computer skills, including proficiency with Microsoft Word and Excel.
  • Attention to detail and excellent time management skills.

What We Offer:

  • Attractive salary, with a basic salary range of £25,000-£30,000 and a monthly bonus averaging £350.
  • Flexible working arrangements, with the option to work from home three days a week after training.
  • 25 days' holiday plus bank holidays.
  • Regular employee engagement events.
  • A dynamic and supportive work environment.


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