Collections Specialist
4 days ago
Job Summary:
We are seeking a highly skilled and experienced Collections Specialist to join our team at Optimise Talent Ltd. As a Collections Specialist, you will play a critical role in resolving customer financial difficulties and ensuring a positive experience for our clients.
Key Responsibilities:
- Provide exceptional customer service to customers experiencing financial difficulties, handling inbound and outbound calls, emails, and other forms of correspondence.
- Identify and agree on appropriate and fair solutions for customers, considering their individual circumstances and potential vulnerability.
- Guide and support each customer to ensure the best and most effective customer experience.
- Adhere to all aspects of Treating Customers Fairly, consistently demonstrating the company's values and behaviors.
Requirements:
- Proven experience in a collections environment, with a strong track record of success.
- Ability to adapt to change and willingness to embrace and implement new ideas.
- Strong computer skills, including proficiency with Microsoft Word and Excel.
- Attention to detail and excellent time management skills.
What We Offer:
- Attractive salary, with a basic salary range of £25,000-£30,000 and a monthly bonus averaging £350.
- Flexible working arrangements, with the option to work from home three days a week after training.
- 25 days' holiday plus bank holidays.
- Regular employee engagement events.
- A dynamic and supportive work environment.
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