Client Success Specialist

4 weeks ago


Rochdale, Rochdale, United Kingdom Language Empire Full time

Become a part of Language Empire as a Client Success Specialist

Language Empire, a premier provider of in-person interpreting and translation services, is seeking a Client Success Specialist to enhance their team. Utilize your proactive and client-centric approach to guarantee client satisfaction and excel in delivering outstanding language solutions to public sector entities across the UK.

Key Responsibilities:

  • Relationship Management: Cultivate and sustain robust client relationships, ensuring their satisfaction.
  • Account Development: Recognize opportunities for growth and collaborate with sales to maximize revenue.
  • Client Onboarding: Oversee seamless transitions for new clients.
  • Support Services: Respond to client inquiries and concerns in a timely manner.
  • Feedback Collection: Gather and analyze client feedback for ongoing service enhancement.
  • Cross-Department Collaboration: Partner with various teams to ensure effective service delivery and client satisfaction.
  • Success Metrics: Establish and monitor key performance indicators for client success.
  • Contract Assistance: Aid in the management of new contract agreements.
  • Industry Awareness: Stay informed about trends and developments in the sector.

Qualifications:

  • Bachelor's Degree in Business, Marketing, or a related discipline.
  • Experience in customer success or account management roles.
  • Excellent communication and problem-solving abilities.
  • Organized and results-oriented mindset.
  • Familiarity with CRM systems.
  • Understanding of public sector and procurement processes is advantageous.

Benefits:

Join a team that prioritizes respect, innovation, and high performance. Enjoy a range of benefits, including:

Health and Wellness Support:

  • Access to a 24/7 UK GP through Doctorline.
  • Online support platform via Togetherall.
  • Structured mental health support through counseling services.

Information and Guidance:

  • 24-Hour Advice Line for assistance.
  • Eldercare support resources.

Discounts and Savings:

  • Exclusive offers at various retailers and savings on memberships.
  • Discounts on gym memberships, health clubs, and leisure facilities.

Office Amenities:

  • Complimentary tea and coffee, convenient parking options.
  • Weekly delivery of fresh fruit, and casual dress days.
  • Quarterly team-building events and activities.

About Language Empire:

Language Empire is dedicated to revolutionizing the translation and interpretation sector by delivering professional services to public sector organizations. With an extensive network of interpreters and translators proficient in various languages and dialects, the company champions cultural diversity and excellence.



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