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Client Success Specialist
3 months ago
Become a part of Language Empire as a Client Success Specialist
Language Empire, a prominent provider of face-to-face interpreting and translation services, is seeking a Client Success Specialist to enhance their team. Utilize your proactive and client-centered approach to guarantee client satisfaction and success in delivering outstanding language solutions to public sector entities across the UK.
Key Responsibilities:
- Client Relationship Development: Establish and nurture robust client relationships to ensure their satisfaction.
- Account Expansion: Recognize opportunities for growth and collaborate with sales to maximize revenue.
- Client Onboarding: Oversee seamless transitions for new clients.
- Client Support: Respond to client inquiries and concerns in a timely manner.
- Feedback Collection: Gather client feedback to drive continuous service enhancements.
- Cross-Department Collaboration: Work collaboratively across departments to ensure effective service delivery and client satisfaction.
- Success Metrics: Define and monitor key performance indicators for client success.
- Contract Support: Assist in the management of new contract processes.
- Industry Awareness: Stay informed about trends and developments in the industry.
Qualifications:
- Bachelor's Degree in Business, Marketing, or a related discipline.
- Previous experience in customer success or account management roles.
- Excellent communication and problem-solving abilities.
- Results-oriented and highly organized.
- Familiarity with CRM software.
- Understanding of public sector and procurement processes is advantageous.
Employee Benefits:
Join a team that prioritizes mutual respect, innovation, and high performance. Enjoy a range of benefits including:
Health and Wellness Support:
- Access to a 24/7 UK GP through Doctorline.
- Online support community via Togetherall.
- Structured mental health support through counseling services.
Information and Guidance:
- 24-hour advice line for assistance.
- Support for eldercare inquiries.
Discounts and Savings:
- Exclusive offers at various retailers and savings on memberships.
- Discounts on gym memberships, health clubs, and leisure facilities.
Office Amenities:
- Complimentary tea and coffee, convenient onsite parking.
- Weekly delivery of fresh fruit, 'Dress Down' Fridays.
- Quarterly team-building activities.
About Language Empire:
Language Empire is dedicated to revolutionizing the translation and interpretation sector by delivering professional services to public sector organizations. With an extensive network of interpreters and translators proficient in various languages and dialects, the company values cultural diversity and excellence.
