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Technical Support Specialist

2 months ago

Brighton, Brighton and Hove, United Kingdom Clearline Recruitment Ltd Full time

About the Role:

We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Clearline Recruitment Ltd. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our clients and internal teams.

Key Responsibilities:

  • Resolve complex IT issues and escalate as needed
  • Enhance the employee experience through strong communication, dedication, and mentoring in a collaborative setting
  • Coordinate, diagnose, and troubleshoot internal technology issues for employees, including desktop, laptop, and network services, both locally and remotely
  • Provide escalation support for complex technical problems and ensure timely resolution, updating management and end-users as needed
  • Develop and implement standard operating procedures and customer service guidelines for IT support
  • Support end-user technologies and provide onsite support for office environments
  • Manage company systems, applications, and software including Windows, Apple OS, Okta, Slack, Office 365, Google Drive, VPN, RingCentral, printers, and Zoom
  • Handle requests and escalations through the IT ticketing system, troubleshoot issues, train Tier 1 techs, and create knowledge articles
  • Assist with the acquisition, installation, upgrade, and maintenance of workstations, laptops, and software; manage hardware and software assets
  • Ensure quality customer service, improve support processes, and coordinate communication between users and IT staff
  • Utilize ticket tracking systems and identify trends for process improvement and self-service options
  • Escalate advanced technical issues, collaborate with system owners, and ensure compliance with IT policies and procedures
  • Provide onsite technical support in the local office, maintain office standards, and manage hardware and meeting room issues

About the Company:

Clearline Recruitment Ltd is a dynamic and innovative company that stands out in the industry with a culture defined by creativity, collaboration, and a passion for pushing boundaries. We are committed to delivering cutting-edge solutions that make a real impact, putting our customers at the centre of everything we do.

What We Offer:

  • Competitive salary with bonus potential
  • Hybrid work options and flexible schedules
  • Private medical, life, and disability insurance
  • Paid time off and paid parental leave
  • Retirement savings plans and financial planning assistance
  • Collaborative office spaces with regular team activities and weekly lunches
  • Wellness initiatives and a bike-to-work program
  • Global employee assistance program