BA3 Customer Care Advisor Lead

5 days ago


Liverpool, Liverpool, United Kingdom Barclays Full time

About the Job:

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This is a fantastic opportunity to join our team at Barclays as a BA3 Customer Care Advisor Lead.

Your Key Responsibilities:

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  1. Deliver exceptional customer service through various communication channels, including chat, email, and phone.
  2. Manage and resolve more complex customer complaints and issues.
  3. Lead and motivate a team of customer service advisors to deliver high-quality service.
  4. Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.
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About You:

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You will have a proven track record of leadership and customer service, with a strong ability to communicate effectively with customers and colleagues.

What We Offer:

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  • A competitive salary of £26,500 per annum.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • A supportive and collaborative work environment.
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The Ideal Candidate:

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Must have excellent leadership and customer service skills, with a strong ability to communicate effectively with customers and colleagues.

Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.

Able to work collaboratively as part of a team and contribute to a positive and supportive work environment.



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