Automotive Customer Experience Advisor

20 hours ago


Liverpool, Liverpool, United Kingdom Arnold Clark. Careers Full time

Are you a customer-focused individual with a passion for delivering exceptional service? We're seeking a talented Service Advisor to join our team in Liverpool, offering a competitive estimated salary of £28,000 - £32,000 per annum, depending on experience.

About the Opportunity

This is a full-time role that involves managing customer relationships, handling service and vehicle repair requests, and working closely with the workshop and bodyshop teams to ensure seamless job progression.

The ideal candidate will possess excellent communication and problem-solving skills, as well as a strong attention to detail. Our Service Advisors are the face of our customer service team, and we're looking for someone who can provide a high level of service quality and consistency.

Key Tasks
  • Providing exceptional customer service and handling queries
  • Liaising with the workshop and bodyshop teams to progress jobs through the system
  • Managing computer-based jobs, purchasing, and inventory control
Our Benefits Package

We offer a comprehensive benefits package, including:

  • A competitive salary package
  • Generous holiday allowance with room to grow
  • Private healthcare and Simplyhealth access
  • Pension scheme and maternity/paternity packages
  • Opportunities for training and progression
],

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