Front of House Team Member

2 months ago

Holt, Wiltshire, United Kingdom The Harper Hotel Full time
Job Description

Job Title: Front of House Team Member

Job Type: Part-time, Full-time

Salary: £9.50-£13.50 per hour based on experience

Job Summary:

We are seeking a highly motivated and enthusiastic Front of House Team Member to join our award-winning team at The Harper Hotel. As a Front of House Team Member, you will be the welcoming face of our establishment, embodying our commitment to excellence, individuality, and fun.

Key Responsibilities:

  • Deliver Exceptional Guest Experience: Uphold our high service standards with every interaction, ensuring guest satisfaction is always our top priority.
  • Provide Warm and Personalized Service: Serve as welcoming sunshine for our guests, delivering warm and personalized service with a genuine smile.
  • Take Ownership of Your Role: Take ownership of your role, proactively anticipating and exceeding guest expectations with professionalism and dedication.
  • Embody Our Brand: Embody your unique personality and charm, bringing a touch of warmth and authenticity with each interaction.
  • Food and Beverage Service: Deliver food and drinks in our restaurant and bar, ensuring guests have a delightful experience.
  • Cleanliness and Tidiness: Maintain cleanliness and tidiness in the restaurant and bar area, including cleaning and clearing tables.
  • Close Down Duties: Perform close down duties after service, such as cleaning surfaces, restocking supplies, and preparing the space for the next day.
  • Support Our Sister Pubs: Occasionally lend your talents to our sister pubs when needed, expanding your experience and contributing to our hospitality family.

Why Join Our Team:

  • Be Part of a Winning Team: Be part of an award-winning team in a beautiful boutique hotel, where your individuality is celebrated, and your contributions are valued.
  • Company Induction and Training: Enjoy a supportive work environment that encourages creativity, growth, and personal development.
  • Opportunities for Advancement: Opportunity to take ownership of your role and make a real impact on the guest experience.
  • Competitive Pay and Benefits: Competitive pay rates, benefits, and perks, including discounts on food and drink and accommodation.
  • Fun and Dynamic Workplace Culture: A fun and dynamic workplace culture where laughter is encouraged, and every day brings new opportunities for adventure and connection.

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