Customer Engagement Officer

4 days ago


Sheffield, Sheffield, United Kingdom CV-Library Full time
About the Role

We are currently recruiting for a Collections Agent to join our team at CV-Library. As a Debt Recovery Specialist, you will play a vital role in our operations, working closely with customers to resolve outstanding debts.

The ideal candidate will have prior experience in a call centre or credit control environment and possess excellent communication skills. You will be required to work effectively in a fast-paced environment, achieving personal and team targets while maintaining a positive working relationship with colleagues.

Key Responsibilities:

  • Make and receive telephone calls from businesses and individuals to recover outstanding debts.
  • Enter accurate records of conversations and payment agreements into our customer database.
  • Follow guidelines and protocols for debt collection, adhering to regulatory requirements and company policies.

Salary and Benefits:

This is a full-time, permanent position offering a salary of up to £30,000 per year, with a realistic earning potential of £36,000+. Our benefits package includes a supportive and welcoming work environment, a flexible dress code, and a comprehensive company pension scheme.



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