Debt Recovery and Customer Service Officer

6 days ago


Sheffield, Sheffield, United Kingdom Sheffield City Council Full time
About the Position
The Sheffield City Council is seeking a skilled Debt Recovery and Customer Service Officer to join their team. This is a permanent position that involves administering all aspects of the customer's account, including invoicing and recovering contributions.

The successful candidate will have excellent customer service and communication skills, with experience in Debt Recovery and Customer Service being beneficial but not essential. They will work closely with the Social Care Funding Team and Executor Services to ensure seamless delivery of services.

Key Responsibilities:
  • Administer all aspects of the customer's account, including invoicing and recovering contributions.
  • Work closely with the Social Care Funding Team and Executor Services.
  • Maintain accurate records and manage data efficiently.
  • Demonstrate excellent customer service and communication skills.

Working Arrangements:
The role involves working 37 hours a week, which can be covered flexibly. The council offers flexible working arrangements allowing for working from home as well as in the office based at one of the council sites.

Salary:
The estimated annual salary for this position is £28,000 - £38,000 depending on experience.

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