Community Engagement Specialist

6 days ago


Sheffield, Sheffield, United Kingdom Ritz Recruitment Limited Full time
About the Role

We are seeking a skilled Community Engagement Specialist to join our team at Ritz Recruitment Limited in Sheffield. As an Assistant Community Manager, you will play a key role in building and maintaining a strong community atmosphere within our residential properties.

Key Responsibilities
  • Mobilisation & Site Management:
    • Assist with the creation and implementation of operational processes & procedures.
    • Work with the Head of Mobilisation and Community Manager to ensure the site's high standards of presentation and maintenance are maintained.
  • Customer Service:
    • Provide outstanding customer service to residents.
    • Shape and assist with resident engagement strategies to ensure a strong resident community is built and maintained.
    • Assist with resident communications through multiple channels.
  • Marketing, Social Media, Events & Community Presence:
    • Post frequently on social media platforms ensuring content is aligned to the brand manifesto.
    • Drive the highest rates of retention and community engagement, timely reporting, and ongoing communication about the performance of the community.
Requirements
  • A good level of experience in a similar role in either BTR, PBSA, Estate Agency or Hotel Management.
  • Experience of working to KPI's.
  • Basic understanding of residential AST leases and the landlord and resident relationship.
  • Good health and safety and facilities management knowledge.
  • Excellent English language skills - both written and spoken.
  • IT literate - MS Office at intermediate level and other relevant software a level to undertake the role satisfactorily.
Benefits

The successful candidate can expect a competitive salary of £32,000 per annum, plus a 10% discretionary performance bonus, based on their experience and qualifications.



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