Customer Engagement Specialist
2 weeks ago
Harrington Recruitment is seeking a talented Customer Engagement Specialist to join their team in Sheffield. As a key member of the sales team, you will be responsible for driving revenue growth and delivering exceptional customer service through various channels.
About the Role:
- Engage with customers through telephone, email, and live chat to address inquiries and provide solutions.
- Develop and send quotations from inquiries aimed at closing sales, while building strong relationships with new and existing clients.
- Identify new business opportunities stemming from sales inquiries, product launches, marketing campaigns, exhibitions, and more.
- Manage and coordinate activities from multiple shared sales and customer-focused email accounts.
- Analyse sales data to uncover insights on performance, trends, and opportunities for growth.
- Create regular sales reports for management meetings to aid in sales forecasting.
- Maintain updated records in the CRM system, ensuring current product offerings, pricing, and customer information are available.
- Assist in organizing conferences, sample campaigns, and other corporate events.
- Collaborate with Manufacturing, Customer Service, and Logistics departments to ensure effective alignment of sales activities.
- Provide necessary support and assistance to the Field Sales and Marketing Teams as required.
Key Skills and Qualifications:
- Sales skills: Achieve sales targets, initiate new contacts, foster customer satisfaction, maintain organized records, and address objections with persistence.
- Communication skills: Exhibit proficiency in both verbal and written communication, ensuring clarity and effectiveness in presenting data and ideas.
- Teamwork: Balance team and individual priorities, fostering a positive team spirit and welcoming constructive feedback.
- Adaptability: Accept feedback and adapt to changes in the work environment, managing competing demands effectively.
- Initiative: Seek opportunities for responsibility and self-development, taking independent action when necessary.
- Planning & Organization: Set objectives and priorities, planning work activities efficiently to optimize time management.
Benefits:
- A competitive salary of £25,000 - £28,000 per annum.
- A Quarterly Bonus scheme.
- The opportunity to work with a dynamic team in a fast-paced environment.
- Ongoing training and development opportunities.
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