Customer Engagement Specialist

2 weeks ago


Sheffield, Sheffield, United Kingdom Harrington Recruitment Full time

Harrington Recruitment is seeking a talented Customer Engagement Specialist to join their team in Sheffield. As a key member of the sales team, you will be responsible for driving revenue growth and delivering exceptional customer service through various channels.

About the Role:

  • Engage with customers through telephone, email, and live chat to address inquiries and provide solutions.
  • Develop and send quotations from inquiries aimed at closing sales, while building strong relationships with new and existing clients.
  • Identify new business opportunities stemming from sales inquiries, product launches, marketing campaigns, exhibitions, and more.
  • Manage and coordinate activities from multiple shared sales and customer-focused email accounts.
  • Analyse sales data to uncover insights on performance, trends, and opportunities for growth.
  • Create regular sales reports for management meetings to aid in sales forecasting.
  • Maintain updated records in the CRM system, ensuring current product offerings, pricing, and customer information are available.
  • Assist in organizing conferences, sample campaigns, and other corporate events.
  • Collaborate with Manufacturing, Customer Service, and Logistics departments to ensure effective alignment of sales activities.
  • Provide necessary support and assistance to the Field Sales and Marketing Teams as required.

Key Skills and Qualifications:

  • Sales skills: Achieve sales targets, initiate new contacts, foster customer satisfaction, maintain organized records, and address objections with persistence.
  • Communication skills: Exhibit proficiency in both verbal and written communication, ensuring clarity and effectiveness in presenting data and ideas.
  • Teamwork: Balance team and individual priorities, fostering a positive team spirit and welcoming constructive feedback.
  • Adaptability: Accept feedback and adapt to changes in the work environment, managing competing demands effectively.
  • Initiative: Seek opportunities for responsibility and self-development, taking independent action when necessary.
  • Planning & Organization: Set objectives and priorities, planning work activities efficiently to optimize time management.

Benefits:

  • A competitive salary of £25,000 - £28,000 per annum.
  • A Quarterly Bonus scheme.
  • The opportunity to work with a dynamic team in a fast-paced environment.
  • Ongoing training and development opportunities.


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