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Travel Money Advisor

2 months ago

West Bromwich, Sandwell, United Kingdom Travelex Full time
Job Title: Travel Money Advisor

About the Role:

We are seeking a highly skilled and motivated Travel Money Advisor to join our team at Travelex. As a Travel Money Advisor, you will be responsible for providing exceptional customer service and expertise in foreign exchange to our customers.

Key Responsibilities:

  • Nurture and form relationships with customers to understand their travel and currency requirements.
  • Establish yourself as a trusted advisor, providing support and advice on Travelex products and services.
  • Process foreign exchange transactions accurately and efficiently.
  • Deliver on key performance goals, both procedural and customer-focused.
  • Utilize your attention to detail to process daily online FX requests and deliveries.

Requirements:

  • Numerically proficient, with a firm grasp of numbers and handling large amounts of cash.
  • IT proficient, with a basic understanding of computers and in-house till systems.
  • Great communicator, with the ability to build relationships and provide excellent customer service.
  • Desire to succeed, with a drive to make a difference and enjoy what you do.

What We Offer:

  • A comprehensive voluntary benefits package, including discounted corporate rates on insurance and products.
  • Employee wellness programs, offering guidance and tips on physical, mental, and financial wellbeing.
  • A wide range of employee discounts, provided by Bravo Benefit.
  • Flexible hours and shift patterns, with opportunities for overtime.
  • 25 days holiday (pro-rata), with the option to gain more days and sell days.
  • Opportunity to earn a monthly bonus on top of base salary for hitting targets.
  • Pension with a great provider, Scottish Widows.

About Travelex:

We are one of the market-leading specialist providers of foreign exchange, with a network of foreign exchange stores and a trusted brand in international money. Our mission is to simplify our customers' access to international money, however and whenever.

Equal Opportunities Employer:

We value diversity at our company and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.