Automotive Service and Sales Specialist

2 weeks ago


West Bromwich, Sandwell, United Kingdom JSL Solutions Ltd Full time

Job Description:

About the Role:

We are seeking a highly skilled Service Advisor to join our team at JSL Solutions Ltd. As a Service Advisor, you will play a vital role in ensuring our customers receive exceptional service and support.

Key Responsibilities:

  • Collaborate with departments to ensure seamless customer service, including stock management, order processing, and issue resolution.
  • Efficiently handle sales orders for counter and contract customers, providing a professional and friendly experience.
  • Embrace versatility by taking on various roles, including Parts, Service, and Sales, and handle customer inquiries effectively.
  • Provide regular reports and feedback to your line manager, addressing areas of concern.
  • Offer product and pricing information, demonstrating technical expertise and product knowledge.
  • Coordinate product deliveries and collections, ensuring smooth logistics.
  • Manage warranty issues and claims for counter and contract customers.

Requirements:

  • Proficiency in MS Office, especially Excel and PowerPoint.
  • Willingness to travel as needed.
  • Technical awareness and knowledge of automotive parts and services.
  • Hold or be willing to work towards an Institute of Sales and Marketing Management (ISMM) Level 3 Award, Certificate, and Diploma in Advanced Sales and Marketing, or possess two years of sales experience.
  • Possess a valid driving licence.

About Us:

JSL Solutions Ltd is a dedicated team that values customer satisfaction and fosters professional growth. We offer a basic salary of £27K - £30K, 25 days holidays, 3 x salary life cover, and Monday to Friday 8am - 5pm (hour for lunch) working hours. After 12 months, we will increase pension contributions to 5%.

How to Apply:

We want to hear from you if you are ready to join our team. Please apply, and Stewart Lupton, JSL Solutions Ltd, will be in touch.



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