Automotive Service and Sales Specialist
2 weeks ago
Job Description:
About the Role:
We are seeking a highly skilled Service Advisor to join our team at JSL Solutions Ltd. As a Service Advisor, you will play a vital role in ensuring our customers receive exceptional service and support.
Key Responsibilities:
- Collaborate with departments to ensure seamless customer service, including stock management, order processing, and issue resolution.
- Efficiently handle sales orders for counter and contract customers, providing a professional and friendly experience.
- Embrace versatility by taking on various roles, including Parts, Service, and Sales, and handle customer inquiries effectively.
- Provide regular reports and feedback to your line manager, addressing areas of concern.
- Offer product and pricing information, demonstrating technical expertise and product knowledge.
- Coordinate product deliveries and collections, ensuring smooth logistics.
- Manage warranty issues and claims for counter and contract customers.
Requirements:
- Proficiency in MS Office, especially Excel and PowerPoint.
- Willingness to travel as needed.
- Technical awareness and knowledge of automotive parts and services.
- Hold or be willing to work towards an Institute of Sales and Marketing Management (ISMM) Level 3 Award, Certificate, and Diploma in Advanced Sales and Marketing, or possess two years of sales experience.
- Possess a valid driving licence.
About Us:
JSL Solutions Ltd is a dedicated team that values customer satisfaction and fosters professional growth. We offer a basic salary of £27K - £30K, 25 days holidays, 3 x salary life cover, and Monday to Friday 8am - 5pm (hour for lunch) working hours. After 12 months, we will increase pension contributions to 5%.
How to Apply:
We want to hear from you if you are ready to join our team. Please apply, and Stewart Lupton, JSL Solutions Ltd, will be in touch.
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