Customer Support Expert

2 days ago


Southampton, Southampton, United Kingdom Utilita Energy Full time
Job Summary:

We are seeking a Customer Support Expert to join our team at Utilita Energy, providing exceptional support to our customers through various channels. As a key member of our retail hub in Shirley, you will be responsible for resolving customer inquiries and issues, ensuring their needs are met and exceeded.

About Us:

Utilita Energy is the energy company of choice for over 800,000 homes across the UK, offering innovative solutions to help our customers manage their energy usage effectively. Our commitment to sustainability, fairness, and smart practices sets us apart from others in the industry.

Your Key Responsibilities:

  • Provide exceptional customer service through face-to-face interactions, live chat, and phone support.
  • Resolve customer inquiries and issues promptly, ensuring their satisfaction and loyalty.
  • Collaborate with colleagues to achieve sales and service goals, driving business growth and success.
  • Stay up-to-date with industry knowledge and developments, applying this expertise to enhance customer experiences.

What We Offer:

A competitive salary of £25,272 (pro-rata) or £12,636 based on 20 hours per week, plus exciting benefits and opportunities for career progression.

This role is ideal for those passionate about delivering exceptional customer experiences, working in a fast-paced environment, and contributing to the success of a dynamic organization. If you're a motivated and customer-focused individual, we encourage you to apply.



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