Help Desk Technician

3 days ago


Worcester, Worcestershire, United Kingdom Worcester Polytechnic Institute Full time

Job Summary:

We are seeking a highly skilled Technical Support Specialist II to join our IT Infrastructure - Desktop Services team at Worcester Polytechnic Institute. As a key member of our Helpdesk team, you will provide technical support for WPI-owned computers and mobile devices, collaborating with colleagues to resolve hardware, software, and configuration issues.

Responsibilities:

  • Provide drop-in, in-person, and remote technical support to the WPI community
  • Configure and deploy desktops, laptops, and mobile devices on the corporate network
  • Manage WPI-owned Apple and Windows devices through JAMF Pro and SCCM platforms
  • Proactively monitor and maintain endpoints to ensure security standards
  • Participate in routine team meetings to offer feedback and collaborate on solutions

Requirements:

  • Bachelor's degree in a relevant field
  • Jamf level certifications or equivalent experience
  • Minimum 6-8 years of relevant experience

Salary Range: $55,400 - $67,900 per year, depending on experience. This is an exempt position.

About Us:

Worcester Polytechnic Institute is an Equal Opportunity Employer committed to maintaining a diverse workforce. We value creativity, collaboration, and innovation and seek individuals who share these values.



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