Air Conditioning Technical Services Director

4 weeks ago


Worcester, Worcestershire, United Kingdom Redwood Search Full time

We are seeking a skilled Technical Service Manager to oversee the day-to-day after-sales support for our air conditioning solutions. This role involves managing the technical service help desk, providing assistance to engineers, customers, and colleagues, and identifying and resolving issues. The ideal candidate will have a strong understanding of forced draught burners and be able to diagnose faults. Additionally, they will be responsible for running the technical and service help desk, booking service and commissioning calls, and providing first-line technical support to both internal and external staff.

Key Responsibilities:

  1. Manage the technical service help desk and provide assistance to engineers, customers, and colleagues.
  2. Diagnose faults and provide solutions for forced draught burners.
  3. Run the technical and service help desk by telephone and email.
  4. Book in service and commissioning calls with external service agents.
  5. Provide first-line technical support to both internal and external staff.
  6. Manage and maintain returns and warranties.
  7. Occasional visits to sites and customers.
  8. Gas safe and/or Oftec registration is a bonus.
  9. Excellent communication skills are required to deal with Italian and German colleagues, homeowners, engineers, and customers alike.


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