IT Infrastructure Support Technician

4 days ago


Worcester, Worcestershire, United Kingdom Warwick Independent Schools Foundation Full time
About the Role:

This is an exciting opportunity to join our team at Warwick Independent Schools Foundation as an IT Support Apprentice. As a member of our IT team, you will play a vital role in providing technical support and maintenance for our schools' IT systems and services.

Key Responsibilities:

Support the delivery of the Foundation-wide SLA across all schools and departments

Act as the initial point of contact for staff and students requiring help with IT issues and queries

Proactive maintenance for IT systems and software

Accurate service desk information to enable the analysis of issues and effective configuration recording and management

Effective troubleshooting, analysis, and resolution of issues, using support from the School Lead Technicians where appropriate

Assistance in the deployment of new client device software builds as and when required

Assistance in the deployment of hardware devices as and when required

Supporting activities associated with the Foundation Innovation Framework whereby staff and students may require a higher degree of support during the implementation and testing of new tools and technologies

Occasional support outside of normal working hours, including weekends, for specific activities

What We're Looking For:

Excellent customer service skills

Highly motivated and enthusiastic

Confident personality

Strong communication skills

Good organisational and problem-solving skills

A good level of written and spoken English appropriate to the context and audience

Able to work effectively on their own as well as part of a team

Ability to effectively organise own time

Ability to keep calm under pressure

A wholly professional attitude

About the Foundation:
Warwick Independent Schools Foundation comprises five schools: King's High School, Warwick Preparatory School, Warwick School, and Warwick Junior School, all situated on the Myton Road site in Warwick, with Kingsley School in the neighbouring town of Leamington Spa. The Foundation is unique in the Midlands, offering co-education for pupils aged 3 to 7 and single-gender education from age 7 onwards.

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