IT Service Desk Analyst

1 week ago

Worcester, United Kingdom Herefordshire and Worcestershire Health and Care NHS Trust Full time

Job summary

An energetic and collaborative teamculture is at the heart of the Herefordshire & Worcestershire Health &Care IT Service Desk. A fast-growingdepartment who are passionate about providing the best CARE to Trustcolleagues. We spend our day supporting colleagues to ensure the IT servicethey receive is the best it can be, this is the team we want you to join.

In return we are committed todeveloping our employees and will support you to create a dedicated trainingimprovement plan. We want you to join the team who are going to make thingshappen.

Over the last 12 months the teamsfocus has resulted in the attainment of SDI certification. The continued SDIaccreditation will improve, benchmark, and allow the team to embrace thechallenge through continual improvement.

Whilst we can teach you the IT skillsto become a vital member of the Service Desk team, you need to bring with you apositive attitude, willingness to learn, great communication and excellentcustomer service skills.

Main duties of the job

So, whats the next step? Come and join our small team with big ideas Weve saved you a space, now come and help us grow.

Your typical day will see youanswering telephone calls from Trust colleagues looking to resolve their ITissues, logging all calls within the call logging system, responding to emails,liaising with colleagues, and exploring opportunities for improvement.

We will support you every step of theway by providing documented scripts to ensure we understand the wants and needsof our callers. Gathering a minimumdataset of information and attempting to resolve as many issues on a first callbasis Our aim is to make IT accessible, and as simple as possible for allTrust staff.

You will be required to work fromKings Court 1 in Worcester. The contracted hours are , working Monday toFriday, with on call duties once fully trained.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust,we are working together to deliver outstanding care. We run community hospitalsand community health services across Worcestershire and provide mental healthand learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people ofall ages, experiencing both physical and/or mental health conditions from over100 sites.

We will support you to thrive; offer flexibleworking options for a great work-life balance, help you fulfil your ambitions,and empower you to make positive changes within your team or service. We valuediversity and encourage applications from people of all backgrounds, cultures,and ethnicities.

What we offer;

27 days leave plus bank holidays, increasing up to33 days with long service Generous NHS pension and enhanced pay when you workunsocial hours Flexible and agile working opportunities Great maternity, paternity, and adoption support Wide range of supportive staff networks Health and wellbeing opportunities

If you would like to know more, please visit ourwebsite.

Sharingyour data - As a data controller we may sometimes need to process your data topursue our legitimate business interests, for example to request a survey fromyou (optional), to support the Trusts understanding of where you gainedinterest in working for the Trust.

Job description

Job responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Qualifications

Essential

Good level of general education and educated to academic Level 3 in a relevant subject I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Desirable

ITIL V3 Service Management Foundation

Experience

Essential

Previous experience of working in a Service Desk/call centre or other customer focused environment Facilitation of a customer focused culture within the team

Desirable

NHS/customer service experience Relevant experience in supporting users with various operating systems / devices Minimum of 1 year in a similar fast paced, results driven IT helpdesk/ service support role Experience of working to Service Level Agreements / Operational Level Agreements

  • It Service Desk Analyst

    5 days ago

    Worcester, United Kingdom Herefordshire And Worcestershire Health And Care Nhs Trust Full time

    Job summary An energetic and collaborative teamculture is at the heart of the Herefordshire & Worcestershire Health &Care IT Service Desk.A fast-growingdepartment who are passionate about providing the best CARE to Trustcolleagues.We spend our day supporting colleagues to ensure the IT servicethey receive is the best it can be, this is the team we want you...

  • IT Service Desk Specialist

    4 days ago

    Worcester, Worcestershire, United Kingdom Herefordshire And Worcestershire Health And Care Nhs Trust Full time

    Herefordshire and Worcestershire Health and Care NHS Trust is seeking an IT Service Desk Specialist to join their team in Worcester. The successful candidate will be responsible for providing excellent customer service to Trust colleagues, resolving IT issues, and improving the overall IT experience.The ideal candidate will have a good level of general...

  • IT Service Desk Associate

    4 days ago

    Worcester, Worcestershire, United Kingdom Aspens Services Full time

    About the RoleAs an IT Service Desk Associate with Aspens Services, you will play a crucial role in resolving day-to-day IT issues across various platforms. Your analytical skills, combined with your ability to document procedures and processes, will be invaluable in this position.You will work closely with our dynamic team to identify and implement...

  • IS Support

    1 month ago

    Worcester, United Kingdom CV-Library Full time

    An experienced IT Support person is required with the necessary skills and qualifications to support the delivery of effective customer service via the IS Service Desk to meet the support needs of IS customers. This job sits within the Information Systems (IS) function. The function is responsible for delivering IS capability within the Group to deliver high...

  • Air Conditioning Technical Services Director

    1 month ago

    Worcester, Worcestershire, United Kingdom Redwood Search Full time

    We are seeking a skilled Technical Service Manager to oversee the day-to-day after-sales support for our air conditioning solutions. This role involves managing the technical service help desk, providing assistance to engineers, customers, and colleagues, and identifying and resolving issues. The ideal candidate will have a strong understanding of forced...

  • Business Analyst

    7 days ago

    Worcester, United Kingdom Recruit with Purpose Full time

    Do you enjoy working on big programmes of technology change?Where you can influence the roadmap of key projects and shape the future feel of business-critical technology and systems?If so, this Senior Business Analyst job opportunity could be a great move for you! This Worcester based Housing Association is transforming its approach to put technology right...

  • Business Analyst

    6 days ago

    Worcester, United Kingdom Recruit with Purpose Full time

    Do you enjoy working on big programmes of technology change? Where you can influence the roadmap of key projects and shape the future feel of business-critical technology and systems? If so, this Senior Business Analyst job opportunity could be a great move for you! This Worcester based Housing Association is transforming its approach to put technology...

  • Business Analyst

    6 days ago

    Worcester, United Kingdom Recruit with Purpose Full time

    Do you enjoy working on big programmes of technology change?Where you can influence the roadmap of key projects and shape the future feel of business-critical technology and systems?If so, this Senior Business Analyst job opportunity could be a great move for you! This Worcester based Housing Association is transforming its approach to put technology right...

  • Business Analyst

    6 days ago

    Worcester, United Kingdom Recruit with Purpose Full time

    Do you enjoy working on big programmes of technology change? Where you can influence the roadmap of key projects and shape the future feel of business-critical technology and systems? If so, this Senior Business Analyst job opportunity could be a great move for you! This Worcester based Housing Association is transforming its approach to put...

  • Business Analyst

    6 days ago

    Worcester, United Kingdom Recruit with Purpose Full time

    Do you enjoy working on big programmes of technology change?Where you can influence the roadmap of key projects and shape the future feel of business-critical technology and systems?If so, this Senior Business Analyst job opportunity could be a great move for you! This Worcester based Housing Association is transforming its approach to put technology right...

  • PMO Analyst

    6 days ago

    Worcester, United Kingdom Recruit with Purpose Full time

    Are you passionate about delivering technology-driven solutions and ensuring seamless project delivery?Do you thrive in a dynamic environment where planning, reporting, and stakeholder collaboration are key?If so, you could be a great fit for as a PMO Analyst at this Housing Association in Worcester.This Housing Association is hiring for talented and...

  • PMO Analyst

    6 days ago

    Worcester, United Kingdom Recruit with Purpose Full time

    Are you passionate about delivering technology-driven solutions and ensuring seamless project delivery?Do you thrive in a dynamic environment where planning, reporting, and stakeholder collaboration are key?If so, you could be a great fit for as a PMO Analyst at this Housing Association in Worcester.This Housing Association is hiring for talented and...

  • PMO Analyst

    4 days ago

    Worcester, United Kingdom Recruit with Purpose Full time

    Job Description Are you passionate about delivering technology-driven solutions and ensuring seamless project delivery? Do you thrive in a dynamic environment where planning, reporting, and stakeholder collaboration are key? If so, you could be a great fit for as a PMO Analyst at this Housing Association in Worcester. This Housing Association is hiring...

  • PMO Analyst

    6 days ago

    Worcester, United Kingdom Recruit with Purpose Full time

    Are you passionate about delivering technology-driven solutions and ensuring seamless project delivery?Do you thrive in a dynamic environment where planning, reporting, and stakeholder collaboration are key?If so, you could be a great fit for as a PMO Analyst at this Housing Association in Worcester.This Housing Association is hiring for talented and...

  • Training Business Analyst

    3 days ago

    Worcester, United Kingdom Recruit with Purpose Full time

    Do you enjoy working on big programmes of technology change? Where you can influence the roadmap of key projects and shape the future feel of business-critical technology and systems? If so, this Senior Business Analyst job opportunity could be a great move for you! This Worcester based Housing Association is transforming its approach to put technology...

  • Service Desk Agent

    2 months ago

    Worcester, Worcestershire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Worcester, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...

  • Financial Analyst

    1 month ago

    Worcester, United Kingdom Transaction Recruitment Full time

    About the BusinessTransaction Recruitment is seeking a skilled Financial Analyst to support a service business based in Worcester. This role offers a fantastic opportunity to contribute to the delivery of an efficient service.Main Duties:As a Financial Analyst, your main responsibilities will include:• Supporting the production of management accounting•...

  • Business Systems Analyst for Housing Solutions

    4 weeks ago

    Worcester, Worcestershire, United Kingdom Workonblockchain Full time

    Job Title: Senior Business Analyst HousingAbout the Role:We are seeking a diligent and dynamic individual to join our Business Analyst team as a Senior Technology Business Analyst. The successful candidate will possess a degree, management qualification, or relevant professional qualification, and a Business Analysis qualification (Practitioner level BCS BA,...

  • Senior Business Analyst

    4 days ago

    Worcester, United Kingdom Redrock Resourcing Full time

    Job Title: Senior Business Analyst x3 Job Type: Permanent Location: Worcester (3 days a week on site) Salary: £50,000 Key Skills: BRD, BPM, Systems Implementation, Business Process Mapping Job Purpose: To deliver high-quality business analysis (BA) services by assessing and understanding existing business processes, systems, and requirements, and...

  • Senior Business Analyst

    4 weeks ago

    Worcester, United Kingdom RedRock Resourcing Full time

    Job Title: Senior Business Analyst x3 Job Type: Permanent Location: Worcester (3 days a week on site)Salary: £50,000Key Skills: BRD, BPM, Systems Implementation, Business Process MappingJob Purpose:To deliver high-quality business analysis (BA) services by assessing and understanding existing business processes, systems, and requirements, and translating...