Customer Success Manager

5 days ago

Wilmslow, Cheshire East, United Kingdom Citation Professional Solutions Full time
About the Role

We are seeking a highly skilled and experienced Customer Success Manager to join our team at Citation Professional Solutions. As a key member of our customer-facing team, you will be responsible for ensuring the long-term success of our clients by delivering exceptional customer experiences and driving business growth.

Key Responsibilities:

  • Develop and execute customized customer success plans to meet the unique needs and goals of our clients.
  • Build and maintain strong, long-lasting relationships with key stakeholders and executive sponsors.
  • Identify and capitalize on opportunities to upsell and cross-sell our services to existing clients.
  • Collaborate with internal teams to resolve client issues and ensure timely and successful delivery of our solutions.
  • Provide exceptional customer service and support to ensure client satisfaction and retention.
  • Conduct regular business reviews and assessments to identify areas for improvement and opportunities for growth.
  • Develop and maintain a deep understanding of our clients' businesses and industries to provide tailored solutions and recommendations.

Requirements:

  • Proven experience in customer success, account management, or a related field.
  • Excellent communication, presentation, and interpersonal skills.
  • Ability to build strong relationships with clients and internal stakeholders.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.

About Us:

Citation Professional Solutions is a leading provider of HR and H&S consultancy services across the UK. We pride ourselves on delivering exceptional customer experiences and driving business growth for our clients. Our team is passionate about making a positive impact and delivering results-driven solutions.

  • Customer Success Manager

    7 days ago

    Wilmslow, Cheshire East, United Kingdom Citation Ltd. Full time

    About Citation Ltd.Citation Ltd. is a leading provider of HR & H&S consultancy services across the UK, offering expert advice and support to SMEs. Our mission is to be the business that colleagues and clients want to work for and with.Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success...

  • Customer Success Manager

    1 week ago

    Wilmslow, Cheshire East, United Kingdom Citation Ltd. Full time

    About Citation Ltd.Citation Ltd. is a leading provider of HR & H&S consultancy services across the UK, offering expert advice and support to SMEs. Our mission is to be the business that colleagues and clients want to work for and with.Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success...

  • Customer Success Manager

    3 days ago

    Wilmslow, Cheshire East, United Kingdom Citation Ltd. Full time

    About Citation Ltd.Citation Ltd. is a leading provider of HR & H&S consultancy services across the UK, offering expert advice and support to SMEs. Our mission is to be the business that colleagues and clients want to work for and with.Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success...

  • Customer Success Manager

    4 days ago

    Wilmslow, Cheshire East, United Kingdom Citation Ltd. Full time

    About Citation Ltd.Citation Ltd. is a leading provider of HR & H&S consultancy services across the UK, offering expert advice and support to SMEs. Our mission is to be the business that colleagues and clients want to work for and with.Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success...

  • Customer Success Relationship Manager

    5 days ago

    Wilmslow, Cheshire East, United Kingdom Citation Professional Solutions Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Relationship Manager to join our team at Citation Professional Solutions. As a key member of our customer-facing team, you will be responsible for ensuring the long-term success of our clients and driving business growth through exceptional customer service.Key...

  • Customer Success Relationship Manager

    5 days ago

    Wilmslow, Cheshire East, United Kingdom Citation Professional Solutions Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Relationship Manager to join our team at Citation Professional Solutions. As a key member of our customer-facing team, you will be responsible for ensuring the long-term success of our clients and driving business growth through exceptional customer service.Key...

  • Customer Success Relationship Manager

    4 days ago

    Wilmslow, Cheshire East, United Kingdom Citation Ltd Full time

    Job Summary:Citation Ltd is seeking a highly skilled Customer Success Relationship Manager to join our team. As a key member of our customer success team, you will be responsible for ensuring the long-term success of our clients by building and maintaining strong, long-lasting relationships.Key Responsibilities:Client Onboarding: Ensure that new clients are...

  • Customer Success Relationship Manager

    4 days ago

    Wilmslow, Cheshire East, United Kingdom Citation Ltd Full time

    Job Summary:Citation Ltd is seeking a highly skilled Customer Success Relationship Manager to join our team. As a key member of our customer success team, you will be responsible for ensuring the long-term success of our clients by building and maintaining strong, long-lasting relationships.Key Responsibilities:Client Onboarding: Ensure that new clients are...

  • Customer Success Relationship Manager

    1 week ago

    Wilmslow, Cheshire East, United Kingdom Citation Professional Solutions Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Relationship Manager to join our team at Citation Professional Solutions. As a key member of our customer-facing team, you will be responsible for ensuring the long-term success of our clients and driving business growth through retention and upselling opportunities.Key...

  • Customer Success Relationship Manager

    1 week ago

    Wilmslow, Cheshire East, United Kingdom Citation Professional Solutions Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Relationship Manager to join our team at Citation Professional Solutions. As a key member of our customer-facing team, you will be responsible for ensuring the long-term success of our clients and driving business growth through exceptional customer service.Key...

  • Customer Success Manager

    1 week ago

    Wilmslow, Cheshire East, United Kingdom Citation Professional Solutions Full time

    Job DescriptionAre you a seasoned professional with experience in Customer Success, Account Management, or Customer Service, looking for a new challenge? We are seeking a highly motivated Customer Success Relationship Manager to partner with our clients and drive their long-term success.Our Customer Success Relationship Managers are a dynamic team that...

  • Customer Success Advocate

    7 hours ago

    Wilmslow, Cheshire East, United Kingdom Citation Ltd. Full time

    Customer Success AdvocateWe're seeking a skilled Customer Success Advocate to join our team at Citation Ltd. As a key member of our customer-facing team, you'll be responsible for ensuring our clients receive exceptional service and support.Key Responsibilities:Develop and maintain strong relationships with clients to understand their needs and goals.Provide...

  • Customer Success Advocate

    9 hours ago

    Wilmslow, Cheshire East, United Kingdom Citation Ltd. Full time

    Customer Success AdvocateWe're seeking a skilled Customer Success Advocate to join our team at Citation Ltd. As a key member of our customer-facing team, you'll be responsible for ensuring our clients receive exceptional service and support.Key Responsibilities:Develop and maintain strong relationships with clients to understand their needs and goals.Provide...

  • Customer Success Business Partner

    1 week ago

    Wilmslow, Cheshire East, United Kingdom Citation Professional Solutions Full time

    About the RoleCitation Professional Solutions is seeking a highly skilled Customer Success Business Partner to join our team. As a key member of our organization, you will be responsible for ensuring the long-term success of our customers.Key Responsibilities:Customer Onboarding: Welcome new customers to Citation Professional Solutions and provide an...

  • Customer Success Business Partner

    7 days ago

    Wilmslow, Cheshire East, United Kingdom Citation Professional Solutions Full time

    About the RoleCitation Professional Solutions is seeking a highly skilled Customer Success Business Partner to join our team. As a key member of our organization, you will be responsible for ensuring the long-term success of our customers.Key Responsibilities:Customer Onboarding: Welcome new customers to Citation Professional Solutions and provide an...

  • Buyer - Knitwear, Swimwear and Beachwear

    1 month ago

    Wilmslow, Cheshire East, United Kingdom Success Talent Full time

    My client is a growing online fashion retailer who delivers quality driven chic affordable and wearable womenswear that is both feminine and sexy. Exciting, flattering clothes that feature the latest trends and work for their customers real lives. This forward-thinking retailer have an exciting opportunity to join their amazing team as a Buyer across...

  • Customer Engagement Manager

    4 weeks ago

    Wilmslow, Cheshire East, United Kingdom Citation Ltd. Full time

    Exciting Opportunity: Customer Engagement ManagerAbout Citation Ltd.Citation Ltd. is a prominent organization in the UK, renowned for its exceptional client satisfaction and robust client retention metrics. Our dedicated team specializes in providing HR and Health & Safety consultancy services to small and medium-sized enterprises (SMEs) throughout the...

  • Account Growth Specialist

    1 week ago

    Wilmslow, Cheshire East, United Kingdom Citation Professional Solutions Full time

    Job Description**About the Role**Citation Professional Solutions is seeking a highly skilled and experienced Customer Success Manager to join our team. As a key member of our business development team, you will be responsible for ensuring the long-term success of our customers by providing exceptional service and support.Key Responsibilities:Customer...

  • Customer Service Representative

    3 days ago

    Wilmslow, Cheshire East, United Kingdom Amplifon Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Advisor. As a key member of our high street branch in Wilmslow, you will be responsible for managing the diary, making calls to customers, and providing a warm welcome to anyone who visits our shop.Key ResponsibilitiesDiary...

  • Customer Service Representative

    3 days ago

    Wilmslow, Cheshire East, United Kingdom Amplifon Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Advisor. As a key member of our high street branch in Wilmslow, you will be responsible for managing the diary, making calls to customers, and providing a warm welcome to anyone who visits our shop.Key ResponsibilitiesDiary...