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Customer Success Relationship Manager

2 months ago

Wilmslow, Cheshire East, United Kingdom Citation Professional Solutions Full time
About the Role

We are seeking a highly motivated and experienced Customer Success Relationship Manager to join our team at Citation Professional Solutions. As a key member of our customer-facing team, you will be responsible for ensuring the long-term success of our clients and driving business growth through exceptional customer service.

Key Responsibilities
  • Develop and maintain strong relationships with our clients to understand their needs and provide tailored solutions.
  • Work closely with our internal teams to resolve client queries and issues in a timely and professional manner.
  • Identify opportunities to upsell and cross-sell our services to existing clients.
  • Collaborate with our sales team to develop and implement sales strategies that drive business growth.
  • Provide exceptional customer service and support to ensure client satisfaction and retention.
Requirements
  • Proven experience in customer-facing roles, preferably in a business-to-business (B2B) environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Strong problem-solving and analytical skills, with the ability to identify and resolve complex client issues.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.
  • Strong knowledge of customer service principles and practices, with a focus on delivering exceptional customer experiences.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.