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Customer Success Manager
2 months ago
About Citation Ltd.
Citation Ltd. is a leading provider of HR & H&S consultancy services across the UK, offering expert advice and support to SMEs. Our mission is to be the business that colleagues and clients want to work for and with.
Job Summary
We are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for ensuring the long-term success of our customers, identifying opportunities for growth and retention, and building strong, long-lasting relationships with key stakeholders.
Key Responsibilities
- Develop and implement customer success strategies to drive growth and retention.
- Build and maintain strong relationships with customers, understanding their needs and objectives.
- Identify and capitalize on opportunities for upselling and cross-selling.
- Collaborate with internal teams to ensure seamless delivery of services and solutions.
- Provide exceptional customer service, resolving issues and addressing concerns in a timely and professional manner.
- Develop and maintain a deep understanding of customer needs, preferences, and pain points.
- Stay up-to-date with industry trends and best practices, applying knowledge to drive business growth and customer satisfaction.
Requirements
- Proven experience in customer success, account management, or customer service.
- Excellent communication, presentation, and interpersonal skills.
- Ability to build strong relationships with customers and internal stakeholders.
- Strong analytical and problem-solving skills, with a focus on driving business growth and customer satisfaction.
- Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
What We Offer
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- A chance to work with a leading provider of HR & H&S consultancy services.
