Customer Service Representative

4 weeks ago


Wilmslow, Cheshire East, United Kingdom Focus Group Full time

Job Title: Customer Service Representative

Reports to: IOT Team Manager

Department: Operations

Location: Cheshire, SK9 1NY (Hybrid working 4 office and 1 home)

Salary: up to £22,500 + Company and Personal Performance Bonus

Key Responsibilities:

  • Excellent communication skills
  • Excellent organisational skills
  • Problem solving skills
  • Ability to work under pressure to prioritise key responsibilities
  • Ability to learn and adapt to new systems, platforms and processes
  • Ability to work to deadlines
  • Comfortable with Microsoft Office products such as Excel and Outlook
  • Comfortable talking on the phone, developing relationships with partners and customers

Objectives / Responsibilities:

  • Liaise with Zest4 partners and customers via multiple workstreams such as email, telephone and via our customer portals
  • Provision new business on our various network platforms
  • Management of in-life changes across various networks and suppliers
  • Management of tasks within our own Self-Serve Portal
  • Accurately enter order details onto network systems and onto the Zest4's bespoke billing platform
  • Work with our billing teams to ensure tariffs and products are built ready for connection
  • Develop a good working knowledge of all IOT products sold by Zest4
  • Perform Customer and Partner service tasks to support this team
  • Work within other teams and on various projects where required

About Us:

Zest4 is a leading provider of Unified Communications solutions. We offer flexible, bespoke communications solutions and access to great commercial deals through our strategic partnerships with industry leading communications providers.

Job Purpose:

We have an exciting opportunity for a reliable and motivated individual to join our young and dynamic team. The successful candidate will support our channel partners across the UK to service and administrate the telephony solutions connected via Zest4.

Requirements:

  • Excellent communication skills
  • Excellent organisational skills
  • Problem solving skills
  • Ability to work under pressure to prioritise key responsibilities
  • Ability to learn and adapt to new systems, platforms and processes
  • Ability to work to deadlines
  • Comfortable with Microsoft Office products such as Excel and Outlook
  • Comfortable talking on the phone, developing relationships with partners and customers

What We Offer:

An excellent training and personal development plan, with the full support of the company's management. The successful candidate will benefit from a varied role with a real ability to progress within a growing and exciting business.



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