House Manager

2 weeks ago

Wilmslow, Cheshire East, United Kingdom McCarthy Stone Full time

We are seeking a highly skilled House Manager to enhance the quality of life for our Homeowners at Hanna Court, Handforth. This diverse role encompasses high-level customer service, front-of-house, and facilities management.

The successful candidate will be responsible for building a strong community with our Homeowners through event coordination, regular meetings, and reporting company updates. They will also provide a professional front-of-house service, deal with visitors, and offer help, support, and advice as necessary.

The ideal candidate will have excellent communication skills, a real "can-do" attitude, and extensive experience in a professional customer service-oriented position. They will thrive in a busy and varied role, where every day will be different, and be resilient and able to problem-solve effectively.

We celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background.

Key Responsibilities:

  • Welcoming new Homeowners and supporting them to settle into their apartments.
  • Providing a professional front-of-house service and dealing with all visitors in a friendly manner.
  • Being the first point of contact for all our Homeowners and offering them help, support, and advice as necessary.
  • Working in collaboration with our partners and suppliers to ensure the smooth running of the estate.
  • Managing the development – gardens and grounds – in an efficient and effective manner, providing our Homeowners with a safe, secure, well-maintained, and pleasant environment.
  • Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
  • Ensuring that all Health and Safety requirements are adhered to.

Requirements:

  • Excellent communication skills with a real "can-do" attitude.
  • Extensive experience in a professional customer service-oriented position.
  • A professional approach with high-quality standards.
  • Thrives in a busy and varied role, where every day will be different.
  • Be resilient and able to problem-solve effectively.
  • An awareness of basic Health and Safety will be a distinct advantage.
  • A good level of computer literacy including Microsoft Word and Outlook.
  • Previous/current work-based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.

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