House Manager
4 weeks ago
We are seeking a highly skilled House Manager to enhance the quality of life for our Homeowners at Hanna Court, Handforth. This diverse role encompasses high-level customer service, front-of-house, and facilities management.
The successful candidate will be responsible for building a strong community with our Homeowners through event coordination, regular meetings, and reporting company updates. They will also provide a professional front-of-house service, deal with visitors, and offer help, support, and advice as necessary.
The ideal candidate will have excellent communication skills, a real "can-do" attitude, and extensive experience in a professional customer service-oriented position. They will thrive in a busy and varied role, where every day will be different, and be resilient and able to problem-solve effectively.
We celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background.
Key Responsibilities:
- Welcoming new Homeowners and supporting them to settle into their apartments.
- Providing a professional front-of-house service and dealing with all visitors in a friendly manner.
- Being the first point of contact for all our Homeowners and offering them help, support, and advice as necessary.
- Working in collaboration with our partners and suppliers to ensure the smooth running of the estate.
- Managing the development – gardens and grounds – in an efficient and effective manner, providing our Homeowners with a safe, secure, well-maintained, and pleasant environment.
- Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
- Ensuring that all Health and Safety requirements are adhered to.
Requirements:
- Excellent communication skills with a real "can-do" attitude.
- Extensive experience in a professional customer service-oriented position.
- A professional approach with high-quality standards.
- Thrives in a busy and varied role, where every day will be different.
- Be resilient and able to problem-solve effectively.
- An awareness of basic Health and Safety will be a distinct advantage.
- A good level of computer literacy including Microsoft Word and Outlook.
- Previous/current work-based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.
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