Customer Service and Retail Operations Manager

1 month ago


Dorking, Surrey, United Kingdom DEBRA Full time
About the Role

We are seeking a highly skilled Customer Service and Retail Operations Manager to join our team in Dorking, Surrey. This is an excellent opportunity for a motivated and enthusiastic individual with good customer service and retail administration skills to work well under pressure and meet targets.

Key Responsibilities:
* Supervise and manage both paid employees and volunteers to ensure seamless day-to-day operations
* Utilize visual merchandising expertise to maintain a visually appealing store environment
* Apply expert selling skills to assist the Shop Manager in maximizing profit and hitting agreed targets and budgets
* Process and generate stock efficiently

Requirements:
* Excellent customer service and communication skills
* Proven experience in a retail management or supervisory role
* Ability to work effectively under pressure and meet deadlines

What We Offer
* Competitive salary of £40,000 per annum
* Auto-enrolment pension scheme
* Life assurance
* Employee assistance programme
* Generous training budget and career progression opportunities
* Exclusive staff discounts

Important Note
* All positions require a DBS check and satisfactory references

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