Care Administrator
5 days ago
Estimated salary: £35,000 - £45,000 per annum.
We are seeking an experienced and dedicated administrator to join our team at Barchester Healthcare. The ideal candidate will provide support to the General Manager, ensuring the efficient running of the home, while managing customer experience elements, HR, Recruitment, Payroll, Finance, and supervising junior administrators.
About the Role:- Promote a warm and welcoming environment for residents, staff, and visitors.
- Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support commercial performance and conversion of enquiries.
- Drive occupancy and reputation of the Care Home as part of a community engagement team.
- Support resident and family feedback with a focus on customer care.
- Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions.
- Payroll preparation for home-based staff.
- Provide advice and guidance to employees on queries using HR tools and resources.
- Ensure all personal files are stored securely.
- Attend meetings and produce accurate notes and minutes where required.
- Manage safe contents, petty cash, and resident fund accounts.
- Update ad-hoc training, supervisions, and appraisals on staff records.
- Offer guidance on staff development opportunities, including signposting to Apprenticeships and qualifications.
- Experience in a customer-facing role.
- Previous involvement in HR administration and recruitment.
- High level of attention to detail and ability to prioritise.
- Proficient user of Microsoft-specifically Word, Excel, and Outlook.
- CIPD qualification beneficial.
- Rewarding Excellence bonus up to £500* for Good or Outstanding CQC inspection.
- Unlimited access to generous refer-a-friend scheme earning up to £500* per referral.
- Access to wide range of retail and leisure discounts at big brands and supermarkets.
- Free access to medical specialists for second opinion.
- Confidential and free access to counselling and legal services.
- Tax code review service checking tax code and payment.
- Option to join monthly staff lottery alongside thousands of colleagues across the UK.
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