Care Home Operations Manager

1 day ago


Wallingford, Oxfordshire, United Kingdom Crooton Ltd Full time

Are you a skilled administrator looking to develop your career in the care sector? We have an exciting opportunity for a Care Home Administrator to join our team at Crooton Ltd.

About the Role

This is a challenging and rewarding role that requires a high level of organisation, attention to detail and excellent communication skills. As a Care Home Administrator, you will be responsible for providing administrative support to the management team, ensuring the smooth running of the home and delivering exceptional customer service to residents, families and staff.

Key Responsibilities
  • Promote a warm and welcoming environment for residents, staff and visitors
  • Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home
  • Drive the occupancy and reputation of the Care Home as part of a community engagement team
  • Support resident and family feedback with a focus on customer care
  • Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions
  • Payroll preparation for home based staff
  • Provide advice and guidance to employees on queries using the HR tools and resources available
  • Ensure that all personal files are stored securely
  • Attend meetings and produce accurate notes and minutes where required
  • Ensure all rotas are complete
  • Manage safe contents, petty cash, and resident fund accounts
  • Update ad-hoc training, supervisions, and appraisals on staff records
  • Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications
About You

We are looking for an experienced administrator who has a proven track record of providing exceptional customer service and administrative support. You will need to be highly organised, able to work well under pressure and have excellent communication skills.

What We Offer
  • A competitive salary of £30,000 per annum
  • A comprehensive benefits package including Rewarding Excellence bonus, refer a friend scheme, access to retail and leisure discounts, free access to medical specialists and confidential counselling services
  • Opportunities for career development and progression within the company
  • A supportive and empowering work environment


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